Just "ok" and a Family Disappointed
Overall this hotel was clean, new, and convenient. As a family, however, we were extremely disappointed, after booking two pricey rooms (one for ourselves and two small kids, and one for my mother...
Overall this hotel was clean, new, and convenient. As a family, however, we were extremely disappointed, after booking two pricey rooms (one for ourselves and two small kids, and one for my mother), to arrive and find the pool was closed. What was supposed to be a lovely Mother's Day weekend for our family, spending time visiting pool-side as the kids swam, turned out to be a family weekend of two cranky and bored kiddos stuck in the room disappointed because the pool they were eagerly anticipating was closed. Had we known this in advance, we surely would have canceled our reservation and stayed down the street in the much more affordable hotel that had a working pool. When the pool was finally opened the next morning, the time was rushed, the chlorine levels were high, and the water was freezing. Not pleasant for the kids at all. The room, while it was nice, also had no comfortable place to sit unless you sat on the bed or in a stiff desk chair. To further the disappointment, no discount or adjustment was offered in light of the main "amenity" being unavailable, and the military discount we requested was NOT applied, even after showing appropriate ID. So yes, it was a nice and new hotel, but we certainly left disappointed.