702 Central Ave. West,
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We paid for a 2 room suite. Our first room, looked ok. Than we go toopen pack and play prvodied by hotel, tons of old food trash falls out go down stairs to get vaccum the girl was even disgusted...
We paid for a 2 room suite. Our first room, looked ok. Than we go toopen pack and play prvodied by hotel, tons of old food trash falls out go down stairs to get vaccum the girl was even disgusted. Than hubby and I get ready for bed and pull sheets back to find a crap stain on his side, the girl moved us to another room. That room we sleep on the top of bed as the sheets had yellow stains on them. One of worest hotel stays every. One thing I got to say is staff is super super nice, and helpful.
I have to say for the first time I am at a loss for words. I can only say that I apologize and I am not sure how this got past the staff. We are known for our cleanliness and attention to detail. We won the Housekeeper of the Year award in 2013 and our inspections are flawless. Thank you for bringing this information to the attention of the front desk staff and I am thrilled that she was attentive and sympathetic to the situation. I will be using this information as a refresher in our training meeting this week. Again, I can not express how sorry I am that you experienced this at our hotel. I encourage you to come stay with us again. I guarantee you will not have the same experience.
Facilities are clean and well tended. Friendly staff. We booked their "2-bedroom Suite" and were dismayed to discover it is really a one-bedroom suite with a pull-out sofa. Had to pay for an extra...
Facilities are clean and well tended. Friendly staff. We booked their "2-bedroom Suite" and were dismayed to discover it is really a one-bedroom suite with a pull-out sofa. Had to pay for an extra room.
I would like to apologize for the confusion with the suite that you reserved and clarify that the description for the room you reserved is shown as a 2-Room Suite, which is how the room is set up. The first room being the living area with a pullout sofa sleeper and through the French doors is the bedroom with the king size bed. We market the room as sleeps 4 because it does have separate sleeping quarters although it is not two individual bedrooms. I apologize if you were not able to utilize the living area with the sofa sleeper as a sleeping area. All of us appreciate the kind words regarding the AmericInn Hampton's staff and cleanliness. Thank you for taking the time to share your thoughts with us.
This is a very nice hotel and I would very much recommend it. Very clean and great people. There wasn't one person that didn't say 'hello' with a smile, 'have a nice day', or 'may I help you with...
This is a very nice hotel and I would very much recommend it. Very clean and great people. There wasn't one person that didn't say 'hello' with a smile, 'have a nice day', or 'may I help you with anything' as you met them in the hall or the breakfast area or at the front desk. The entry way floors were clean all the way through our stay (the hardest part to keep clean when there is snow on the ground). The hotel has a strict quiet time after 10 and I very much appreciated that. The only problem we had was a mixup of requirements in checkin. The hotel manager was very accommodating and fixed the issue but to avoid it I would recommend that if you talk to the hotel staff after reserving the room to ask the person you are talking to if they have noted that information in the booking. If that small step had been done, we would not have had an issue at check in. Despite that one problem, we had a very nice stay.
Your response is what we work for here at the AmericInn Hampton. Greeting someone in the hallway or the breakfast area seems like such a small task but it has such an impact. In todays society it seems people can walk right past you and never utter a word or flash a smile. We are Americas welcoming neighbor and so that greeting or smile DOES MEAN SOMETHING to us and with your response we know it means something to you as well. As for the main entry, it is quite the task this time of year to keep clean, with all the mud, snow, ice melt etc, but we do our best to stay on top of it. I am glad that I came in when I did to help with the situation but mostly thank you for your patience and understanding. Thank you again and hope to see you again.
I absolutely love staying at this motel with extremely warm, friendly, welcoming character. (I've stayed there at least once before and felt the same way.) It is so clean, friendly, attractively...
I absolutely love staying at this motel with extremely warm, friendly, welcoming character. (I've stayed there at least once before and felt the same way.) It is so clean, friendly, attractively and seasonally decorated. I always think it is a shame that most of the time I find myself driving through Hampton to get to my destination farther west on State Highway 3 rather than being able to stay overnight in this most clean and pleasant of motels. Thanks for another great stay, AmericInn-Hampton!
We strive to be Americas Welcoming neighbor and I am so glad that you feel we are fulfilling that goal. It takes a great team to make a warm, friendly and clean hotel and we are thankful that we have such a team. Living in Iowa gives us the pleasure of decorating with the changing seasons. Thank you and hope to see you again real soon.
Property was clean, breakfast was above expectations, pool area was clean and well kept. The rooms and facade must have been recently updated. This property would have passed Marriott and Hilton...
Property was clean, breakfast was above expectations, pool area was clean and well kept. The rooms and facade must have been recently updated. This property would have passed Marriott and Hilton standards.
I am honored to say that our Housekeeping Manager received the "Housekeeper of the Year 2013" award so that goes to show she knows her stuff and she is terrific with passing her knowledge on to her staff. They are all winners with us!! As of July 2013 we finished our hotel remodeling and I think it turned out extremely well and it is very nice to hear that you think so as well. Thank you for passing on your kind words and stop in when your in the neighborhood.
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