3915 Three Mile Road,
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The hotel was fine/totally acceptable-good breakfast, nice/neat rooms, good internet service. But for one staff member-Shannon-who affected everyone around her in a negative way, the hotel met our...
The hotel was fine/totally acceptable-good breakfast, nice/neat rooms, good internet service. But for one staff member-Shannon-who affected everyone around her in a negative way, the hotel met our needs.
Our stay was the worst experience ever!! The hotel had an overwelming smell of drugs, people smoking in the halls, drunk people in the pool area not watching their kids, police called several times...
Our stay was the worst experience ever!! The hotel had an overwelming smell of drugs, people smoking in the halls, drunk people in the pool area not watching their kids, police called several times during our stay and very very rude staff! We had some issues and they were never resolved or addressed by mangement. Wouldnt recommend staying with familys
Dear Guest. We are always happy and thankful for feedback. Based on what we experienced during your stay I would like clear up some points. All guests are welcome and our number one priority is to ensure their satisfaction. However, when a guest begins to violate house rules and damage our property, the staff is instructed to take action. All of our rooms are inspected after each check out and cleaning to ensure a top-quality guest experience. Prior to checking into the guest room you occupied, the room ready to rent and damage free. Upon room inspection after your party checked-out, we discovered several instances of property damage including broken furniture and ash produced by smoking taking place in the guest room. We do not tolerate instances of guests violating State of Michigan law which requires no-smoking in hotel guest rooms. We also expect our guests to not cause property damage. Both of which your party participated in. While I appreciate your comments, I am hopeful other TripAdvisor users reading them will see past them.
I visited this hotel over the weekend and really enjoyed it. The condition of the room was great. Everything seemed really new. I was really surprised at how large the Jacuzzi suite was which I...
I visited this hotel over the weekend and really enjoyed it. The condition of the room was great. Everything seemed really new. I was really surprised at how large the Jacuzzi suite was which I rented. Bed was really comfortable. We slept soundly. Also the price was great, at least $30 less than the other hotels in town. I did initially have an issue connecting to the internet. When I informed the desk staff they were very helpful in offering support. Once we worked out the setting issue I had, I was good to go the rest of the weekend with a with great connection and speed. Thank you! Things just kept getting better. The breakfast was by far one of the best served by a hotels similar to this where I have stayed in the past (H Expresses, Fairfield Inns, Comfort, etc..). They offered great selection of items. The eggs were fresh. Great tasting sausage. Great coffee!. I actually ate more than I should have. The hotel was extremely busy and I thought the staff did a great job, especially the lady serving breakfast. She was hustling to keep up and seemed to be very cheerful. Everyone seemed to be getting their fill. I would highly recommend this hotel and will definitely stay again!
The AmericInn Bay City staff is happy you enjoyed your stay. We enjoy it when our hotel is bustling with lots of guests. I am glad we were able to help you when you had an issue connecting to the internet. This is a very important amenity offered to our guests which is why it is always complimentary and supported 24/7. We appreciate your comments. Thank you for staying with us.
We waited 45 minutes in line to check in, called down for a wake-up call (the call never happened). There was only one person on the counter, the other called off and no one stepped up to assist the...
We waited 45 minutes in line to check in, called down for a wake-up call (the call never happened). There was only one person on the counter, the other called off and no one stepped up to assist the remaining employee. The staff member did a fabulous job handling everyone especially as we grew up set for waiting. I commend her!! It was high school regional bowling tournaments and you were WAY understaffed. Staff member in charge of the breakfast area was irritable and rude to guests.
Guest comments are the best way to help is improve our hotel. Thank you! I did review the weekend's events to determine what happened when you checked in. We did have a staff shortage caused be an unexpected illness and very short notice. Unfortunately we did not have enough time to find an additional resource to assist the staff on hand that evening. Fortunately the staff member on duty is just awesome and did an excellent job checking in a "full house" that evening. I do apologize that your patience was tested during this process but appreciate your recognition of our staff member. I have no excuse for you regarding the missed wake-up call, We made a mistake. We do have processes in place to help us avoid such an instance which we will be reviewing with the entire desk staff. We do sincerely appreciate your business and hope the tournament went well for your team.
My husband and I was celebrating our Anniversary that weekend with a band in Bay City, MI and decided to get the room instead of driving. The staff was great, and the room was beautiful. The...
My husband and I was celebrating our Anniversary that weekend with a band in Bay City, MI and decided to get the room instead of driving. The staff was great, and the room was beautiful. The Jacuzzi tub was a blessing. We will definitely go back.
Dear Shelly T:
We are glad you decided to stay local rather than attempting to drive after a night of festive celebration. The staff works hard at providing an experience which encourages guest satisfaction. We appreciate your decision to stay with us and hope you will do so again. Happy Anniversary!
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