Moose Lake MN Hotels - Guest Reviews

My teenage daughter and I stayed here 1 night. It was clean and we used the pool and sauna. Both were nice and warm and we didn't have any issues with too many kids there. The morning breakfast is always good.

I was staying at the Americinn in Moose Lake MN on the weekend of may 24th 2013. We had at least 95% of the hotel for a huge wedding on the 26th of May. On the 26th we had your MGR, from that hotel knock on some of the rooms saying, "I can not have my room cleaners sitting around waiting for people to leave, you either have to leave for abit or your room just don't get cleaned". WHAT kind of people do your have running these hotels, or at least THAT one, she was VERY rude. Like I said we had at least 95% of all the rooms in that hotel and the price we paid for each room we should NOT have been treated that way. As far as I am concerned she should not even have that position if she has NO ability to run a hotel. Oh, Her name was Alanca.

When we arrived Friday night everything seemed fine. The room was clean and the beds were comfortable. However, I have three kids, 2 of them are quite young. And they wanted to swim. We had arrived at around 8PM, so they had a couple of hours left to swim. But the pool was crowded with an entire hockey team of about 12 year old boys. We waited and waited and they finally left the pool room at around 9:30. So we brought our kids down to swim. We were met in the hallway by a very crabby woman (hotel employee) who informed us that all children must be in their rooms by 10PM and no later. So I was only able to let my kids swim for 15 minutes and then I brought them up to bed. All of this would only have been an minor annoyance if it had not been for the following night. Saturday night was absolutely unbearable. We did not sleep at all. The hockey team was back, and this time there was no 9:30 bed time. The parents were in the lobby very loudly boozing it up until somewhere around 2AM and the kids were running through the hallways and shouting loudly the entire night. We called down to the front desk multiple times with only limited success. Things would get quiet for a maybe 5 minutes and then pick back up again. We had planned to get up early and be ready to check out in time for the kids to swim again, but because we were all kept so late that we overslept and barely got out in time. We asked to have a late check out so that the kids could swim, but we were told no, we would have to check out at 11 and if we wanted to use the pool we would have to pay 5 dollars per person extra.

One word describes what we thought of this hotel “RUDE STAFF”! We will NEVER STAY THERE AGAIN! We were a hockey group staying there. Only there about 1 hr before we got yelled at. Seriously? Let’s recap some of the issues and instances of our weekend here: - Dirty Bathroom. - Parent brought in food without realizing it was not allowed to pool area. He just did not see the sign. It was just a bag of sausage, But instead of politely asking us to take the food to another area the General Manager very aggressively and rudely yelled at us. She simply could have said please take that outside. There was no reason to attack the group as she did! VERY UNPROFESSIONAL - At 10pm they want no kids in halls. Really? I get the running part but we were getting yelled at all weekend for kids just walking from one room to the other. They fell asleep in one room we woke them up told them to go to their room and the front desk lade chewed the kids out. When a parent told her that was not necessary she told him he better watch out or her will be sleeping in his car. Hmm, yep that is a great way to treat your customers.. or wait were we their prisoners? - And then this GM would walk the halls listening outside of each door. I am sorry anyone stopping to put their ear to a door should be fired. That is creepy and quite simply an invasion of the guest’s privacy! I will be call corporate AmericInn about this one. As well as the other team is also calling. Not OK! - We were told by another team checking in the next day that they were bad mouthing our team at the front desk at check in. WOW that was not necessary! - They have a small lobby with TV that the guys were watching a game and would get loud, and of course they would get yelled at again agressively. I agree, tone it down when asked which they did . So the next morning when a few of us got lectured again by this GM I was just done! We called many hotels to try to move the team but all were booked in a 35mile radius. We would have moved too this place is not customer friendly at all!!! - The other team there was more upset then we were on how they were treated Sat. Did not think that was possible - A good note was how nice the young man working there was from the 3 – 10 shift he was politely trying to accommodate the groups. When he mentioned that the hotel GM is that way due to a hockey team a few years back I could only respond with "yes I understand that could happen but that does not give the hotel the right to treat us bad just because we are a “hockey” team" - they have a map there with buttons for the destinations in town, you push the button and it lights it up on the map. We had a MOM there looking at the map and pushed one button on it and the front desk person pretty much told her to stop playing with it. She is a MOM not a child she was not playing with it she wanted to see where to go. They really need to chill out here. - Cold coffee at 8am. - NO elevators at all This town is small and needs the tourism from hockey tournaments but we will not be back to this hockey tournament again and the hockey association can thank the AmericInn for that! They not only lost a lot of future business for themselves they made others in this town lose future business. If you are a team coming in to Moose Lake do not stay here. Yes its close to the rink but the service you get is horrible. I would rather drive an extra 20 mins than deal with this hotel again! Now I am on to give a great review to Gampers Restaurant in Moose Lake. They were awesome!!

We stayed here as a team for our out of town hockey tournament. Beginning with check-in the staff was extremely friendly and accomodating. The location was perfect considering we were traveling back and forth from Cloquet. The hotel is right off the interstate so it made it easy to get there and back. The rooms were clean and the hospitality room was more than perfect for our team gathering! Breakfast was great! They had a different "hot" item each day. We will definitely stay there again when traveling up "north"!