38675 14th Ave,
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We entertained grandchildren and taught them to swim in the lovely pool. Staff was over the top. Ann brought kids cookies, DeeAnn made hot chocolate for little ones in the morning. All the while...
We entertained grandchildren and taught them to swim in the lovely pool. Staff was over the top. Ann brought kids cookies, DeeAnn made hot chocolate for little ones in the morning. All the while undergoing a partial renovation. Even the folks laying the carpet were patient with all of us coming back and forth a couple of times. Stress free! We will definitely stay here again.
I have stayed at the Americinn at North Branch, MN, many times and have always had the most wonderful service from all of the employees. They are friendly, knowledgeable and accommodating to me and...
I have stayed at the Americinn at North Branch, MN, many times and have always had the most wonderful service from all of the employees. They are friendly, knowledgeable and accommodating to me and my family. I look forward to staying many more times -- they are like family.
Coming from out of state and traveling in Minnesota recently we ran into some flooding that altered our plans. Checking available hotels at the last minute on our I phone we found this hotel a short...
Coming from out of state and traveling in Minnesota recently we ran into some flooding that altered our plans. Checking available hotels at the last minute on our I phone we found this hotel a short distance from the cities. A busy hub that night with in town activities, a dog show and remodeling construction going on it nevertheless provided a good night's stay. Our room was spacious and clean. The pool was a welcome break for our grandkids and restaurants are nearby. Would recommend this property if you are traveling to Duluth or other points North or if you want a base of operation outside of the twin cities traffic. . We had a nice stay.
we stayed their while we attended my nephews wedding. The staff was friendly and helpful. The rooms were clean and Hotel overall was clean. Iwould stay their again if I was in the area.Iwould...
we stayed their while we attended my nephews wedding. The staff was friendly and helpful. The rooms were clean and Hotel overall was clean. Iwould stay their again if I was in the area.Iwould recommend to all my friends.
I received an email from the hotel the Monday before we flew 1300 miles to arrive in Minnesota on Friday that our 2 room suite would be ready for us. We were called at 11am Thursday - less than 24...
I received an email from the hotel the Monday before we flew 1300 miles to arrive in Minnesota on Friday that our 2 room suite would be ready for us. We were called at 11am Thursday - less than 24 hours prior to our stay - that our room would not be available. We were travelling with 2 children - 10 months old and 2.5 years old who take naps during the day. The 2 room suite was not only essential to us choosing this hotel we booked it 3 months in advance when we had other options. We also were travelling for my niece's wedding who booked a block of rooms with this hotel. I phoned the manager of the hotel prior to staying to discuss the importance of the two room suite. He agreed it was available and we booked the room. When we were informed there were no 2 room suites available they said it was due to remodeling. This most likely was evident when they emailed on Monday stating the room was ready and also too late for me to change my reservations when they called. I felt like this hotel trapped me and forced me to stay there by informing me of the changes so late that I had no other option. As a result we were not able to have family over to the hotel to visit with us during the day because while either girl was napping we had to have the room dark and quiet. They offered us a conference room some of the time, but without a communication system someone would have to be in the room with the baby making this an impractical solution. The 2nd day they offered us the room next to us while the baby was napping but it was impossible to hear so that was not an option either. We had a 3 night stay where we were isolated and unable to utilize our vacation as planned.
Thank you for staying with us at the AmericInn® of North Branch and for taking the time to complete a review on TripAdvisor.
We are truly sorry the experience you had at our location did not meet your expectations. We are dedicated to providing the highest standards of service for our guests.
I apologize for the short notice on the room availability of the 2 room suite. As you know, we are in the process of remodeling the hotel. The 2 room suite was scheduled to be back in order and ready for your arrival. However, the furniture that we had ordered for the room was delayed. The vendor we were using was telling us that the furniture would arrive and then let us know a day before your arrival that it would be delayed again. The furniture that was originally in the suite had been discarded and all the other suites in the hotel were also counting on this furniture delivery. Unfortunately, we had no other choice but to change your reservation to one of our newly remodeled rooms with 2 queen beds.
This was a situation that was beyond our control, but I do understand your frustration. The 2 queen renovated room with a discount was the only other option that we had available to offer you during your stay.
Based on your comments on the online survey, I can see that you were not 100% satisfied with your stay. Although I cannot go back and change the scenario that caused the inconvenience, I have sent you a full refund on your three day stay with us.
We value the comments you shared with us, and we hope that you will give us the opportunity to show you that we can not only meet, but also exceed your expectations.
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