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This is a follow up to a previous review entitled"awful". The manager did call me back. She does in fact exist and was quite pleasant to speak with. My request to have her call me had not been...
This is a follow up to a previous review entitled"awful". The manager did call me back. She does in fact exist and was quite pleasant to speak with. My request to have her call me had not been communicated to her. The manager was going to work with staff to improve the things I pointed out to her. She stated that they are working to get the pool slide staffed for all pool hours. As it is they require a staff person to be present for safety reasons. I expressed that I understood that, but would like the hours of the pool slide posted on their website so folks can make plans accordingly when making arrangements. She understood where I was coming from and assured me it would be corrected. Manager was genuinely concerned and very authentic in wanting to correct my concerns.
Thank you for the follow up! I appreciate the comments and we will be getting the pool slide hours posted on our website. I hope to see you again soon and please let me know if there is anything else you need.
We managed to get a room at the last minute on a very busy weekend. The receptionist gave us a room with both a whirlpool and fireplace for a good rate. We had a few complaints that keep this...
We managed to get a room at the last minute on a very busy weekend. The receptionist gave us a room with both a whirlpool and fireplace for a good rate. We had a few complaints that keep this property from getting a better review: our TV could not get any of the local channels. The front desk indicated it was a Comcast issue--other channels were OK, so this could be it. I was looking forward to the whirlpool, but I could not turn it on! The timer on the wall had the knob broken off! After borrowing pliers from the front desk to turn the knob, the tub came on and was relaxing. Wish we had two more towels, as I used the ones by the tub and then we had just enough for the morning's shower. The hot breakfast area was nice: choice of pancakes, french toast, eggs, sausage, cereal, fruit, yogurt, juice/milk, bagel, muffins, coffee. This was just off the front desk by the pool area. One issue they have is that anyone coming out of the pool area brought water across the lobby area, making it slippery for people during the humid day we stayed. I, too, had an issue with getting a busy signal while trying to call the front desk. This lasted over 15 minutes; don't know if I kept timing it wrong or what??
This location is very close to Canterbury Park, and there is a Culver's just outside of the parking lot and a McDonalds across the street. Valley Fair is not very far away, especially taking the back roads. The manager on duty in the morning was very accommodating, printing directions for us and calling around to see if other locations had reduced admission to Canterbury (this hotel had run out). Overall we were pretty satisfied with this location. Keep up the renovations!
Thank you for taking the time to write such a thorough review! I did call Comcast the night of your reservation and unfortunately it was an area wide outage. Our Hot Home Style Breakfast is a big hit and many people enjoy the pancakes and waffles! Our location is prime for many events, restaurants and attractions for people of all ages. Thank you again for the great review and please give us a call next time you are in Shakopee!
We had planned on staying several nights, but we left as soon as possible the next day. The AmericInn has potential, but is very poorly run. We had made a reservation the night before and tried to...
We had planned on staying several nights, but we left as soon as possible the next day. The AmericInn has potential, but is very poorly run. We had made a reservation the night before and tried to check in at 4 pm (on a weekday), but had to wait for an hour with 10 other people because our rooms hadn't been cleaned yet; at 5 pm they let us in, but the room obviously hadn't been cleaned thoroughly (dirty carpet--especially in corners and around bed, grimy/sticky surfaces, greasy handprints on one of the headboards, dirty coffee maker...). Other than the lobby, the common areas were filthy -- the carpet in the hallways, elevator, and stairs hadn't been vacuumed in at least a week, probably longer. There must be major issues with management because the place appeared seriously understaffed and the employees looked stressed-out and miserable. What initially attracted us to this hotel was the fun pool, which would have been great, but there was so much chlorine in the water that it was painful -- it has totally bleached out the bottom of their water-slide; the hotel seemed to be cutting a lot of corners, which didn't inspire our confidence that the person with the pool chemicals knows what they're doing. Breakfast seemed okay, but the rest of the hotel was so dirty that it made me wonder how clean the food prep. room was. We won't be going back.
Thank you for taking the time to let us know how we are doing. Please give me a call as soon as it's convenient for you. I want no guest to have this impression on my hotel. We have just went through major renovations and everything in the building is brand new. All of our furnishings, carpet, and granite are of great quality and look fabulous.
I want to know of your specific stay and when you stayed so that I am able to get down to the bottom of this. I apologize for any inconvenience please call me at 952-445-6775.
It was close to Valley fair, I am glad I did not listen to tripadvisor's negative review of this hotel. Overall I am satisfied, my children loved it!!!! Housekeeping could've been better, they do not...
It was close to Valley fair, I am glad I did not listen to tripadvisor's negative review of this hotel. Overall I am satisfied, my children loved it!!!! Housekeeping could've been better, they do not refill Your coffee, just keep that in mind.
Dear Tetyana Z.,
Thank you for taking the time to let us know how we are doing. I am glad you decided to stay with us and experience what the real AmericInn of Shakopee is! I am very sorry though you didn't get your coffee, I will make sure to address this. We do have a very good location right next to Canterbury Park, Valley Fair and just mintures from Mystic Lake. We look forward to having you as our guest in the furture!
Our room was not clean at all, floors not vacuumed, sheets dirty, bathroom tub stained, mirrors clearly not cleaned. Phones didn't work to call front desk, only food vending machine broken. Ended...
Our room was not clean at all, floors not vacuumed, sheets dirty, bathroom tub stained, mirrors clearly not cleaned. Phones didn't work to call front desk, only food vending machine broken. Ended up leaving and finding a hotel 15 minutes away for less, much cleaner and full hot breakfast buffet with evening managers drinks/snacks.
Dear Joan H.,
Thank you for taking the time to let us know how we are doing. We have all new mattresses, furniture, lighting, carpet and granite counter tops in our rooms. We are almost finished with renovations - I hope you will come stay with us next time when you are coming to Shakopee.
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