Management response from Owner response
I want to personally thank you for taking the time to share your concerns with me. I want to operate the best facility possible in this area and with feedback from you, our guests, I hopefully can make this happen. I want you to know that I have had the fireplace glass cleaned and replaced so future guests will be able to enjoy the unit. I am sorry it was missed and not taken care of prior to your arrival. I am also looking into replacing the mattress on the sofa beds in the rooms. They are only 4 years old, but they must not hold up as good as I thought. I want to apologize for the attitude of one of my staff; I want to assure you that I have addressed your concerns with him. Lastly I was not aware of both waffle irons being broken. I was aware one was and the company has since replaced it. There should always be another hot item available on the breakfast buffet. There should be a warmer that holds different options each day; eggs, ham, sausage, biscuits with gravy for examples. I apologize that your stay was not up to ours and your standards. If you would please contact me by phone or email, I would like to talk to you about a way to make this stay right for you. I do not want any of my guests to feel the way you must be about my hotel.