Kearney NE Hotels - Guest Reviews

Thank you so much for your kind compliments regarding our hotel--I am glad our staff was able to sort out your reservation and even you save a few dollars! We hope to see you in Kearney again soon!!

Thank you so much for your very thorough review of our hotel!! Customer service, clean and spacious rooms, a relaxing indoor pool, hot tub and dry sauna, and our hot homestyle breakfast--these are all things we work hard at and I am so glad to hear they met your expectations! Hope to see you in Kearney again soon!!

Melanie, Please accept my sincere apologies for your unpleasant experience during your stay at our hotel. This is certainly not the normal welcome and standard of cleanliness a traveler can expect from our housekeeping team. We generally pride ourselves on providing clean and comfortable guest rooms; my apologies for our slip ups in your room. Rest assured I have spoken to our housekeeping team regarding this to ensure proper procedures are in place to avoid any such reoccurrence in the future. Please feel free to contact me directly so we can make it right and I sincerely hope we can provide you with a better experience the next time you are visiting Kearney!

Thank you for pausing to leave such a great review of our hotel! One of the best welcomes we can give our guests is a clean room and facility. Our housekeeping team works hard to ensure guest rooms are clean and comfortable and we are glad to hear you and your daughter slept so comfortably! Glad to hear you enjoyed our hot homestyle breakfast--sausage, eggs, yogurt, bagels, and our ever popular waffles are a great start to any day!! I hope you were able to grab a cup of coffee as well before hitting the road. We hope to see you in Kearney again soon!

Thank you for sharing your experience at our hotel--we very much appreciate your feedback so we can continue striving to provide the best possible experience for our guests! I am very sorry to hear about the inconvenience you experienced with the shower drain, but I am also glad to hear our staff was able to correct the problems you encountered in your room. As much as we like to think everything is perfect all the time, I appreciate your understanding that sometimes things don't go according to plan. Our goal is excellent customer service which is often exemplified best under pressure. Thank you for notifying our staff promptly so they could resolve any concerns during your stay! I also apologize that the condition of your room was not quite up to your expectations and will review our housekeeping procedures to ensure all practices are being followed so that our guests can rest comfortably. Please rest assured that your thoughts have been heard and addressed. Thank you for recognizing the quick response of our team--we truly work hard for our guests and appreciate your acknowledgement of their efforts!