3900 Gateway Drive,
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I booked 2 rooms here, one under my name and the other under xxxxxx name. We were staying just last night after a GB Packer game, a party of four. My husband, xxxxxx, is in your REWARDS PROGRAM and...
I booked 2 rooms here, one under my name and the other under xxxxxx name. We were staying just last night after a GB Packer game, a party of four. My husband, xxxxxx, is in your REWARDS PROGRAM and stays in locations throughout the state of Wisconsin all year long on business. He recommended we stay at this location. What a MISTAKE!
It was a ladies' weekend and we stayed up playing cards until 2:30 am. When I opened my bed there were stains on the sheets and it was obvious they had not been changed. My friend opened her bed and there were crumbs in the sheets and a black bug crawled across the sheet. We were grossed out and immediately called the front desk. The human stains on the sheets were disgusting and nauseating and then the big black bug made it even worse.
The night manager came up immediately, looked at the sheets and bug, then stripped the beds and put all new bedding on both beds. She apologized profusely and then gave me a certificate for a free stay. I told her, since I would not be needing to stay in Appleton again, I wanted $100 back that I paid for the room. She said since I booked through Expedia I could not get my money back. By now it was after 3am and I said I would talk to someone at check-out.
Today I spoke to Tiffany and she confirmed she knew about the incident but we could not get our money back and all we could get was the certificate. She became very nasty when I pressed the issue and I told her we took pictures and I would post them to Expedia, Trip Advisor, and any other social media source. She told me to go ahead, the beds were clean, she had checked them yesterday, she would deny we stayed there. She said she was going to call Expedia for us but, now if we were posting to Trip Advisor we could call the ourselves!! I asked her if it was worth $100 for us to slam this location on Trip Advisor since she had a 4 1/2 star rating plague on the counter. She will deny we stayed there! She does not care what we do. She will claim we lied. To raise her voice to us and tell us she will deny we stayed there, will go on Trip Advisor and say we were lieing and we did not stay in Appleton is not the kind of customer service I expect.
I was just telling a new staff member everything you say will come back and it will be completely twisted to what you actually said. So make sure to choose your words carefully, always apologize and let them know you or the Manager (myself) will be happy to help you.
With making her room reservation through Expedia, we did not have any of her information/ credit card and would have to call Expedia for a refund. I then took this a step further and told Joy that I would go ahead and take care of this for her and call Expedia on her behave.
Our Hotel is clean and if anyone says the word bug, I freak. I asked to see the photos because if there is indeed a bug in this hotel I need to know asap. I was denied that opportunity and just had our bug guys come in where nothing was found. Thank goodness! Sorry to hear of this horrible stay it should have never happened and I assure you it will not in the future. Thank you for keeping me/us on our toes.
Always enjoy Americinn Appleton on Gateway. Clean modern facility, friendly staff. Only down side is that pool is rented out to families or for instruction. Not sure what that is about. Overall...
Always enjoy Americinn Appleton on Gateway. Clean modern facility, friendly staff. Only down side is that pool is rented out to families or for instruction. Not sure what that is about. Overall love this hotel.
Thank you for letting us know, you always enjoy it at our hotel. Sounds like you have stayed here before and we love hearing from our returning guest.
We came down to go school shopping. This hotel is about 5 minutes from the mall. The overall room was very clean. The kids enjoyed the pool area, even though life guard should have been there the...
We came down to go school shopping. This hotel is about 5 minutes from the mall. The overall room was very clean. The kids enjoyed the pool area, even though life guard should have been there the whole time pool was open so that way slide could stay open. Will stay again.
Yes, the slide does have limited hours but I hope your family was able to enjoy it for the majority of your stay. Glad to hear you'll be back, looking forward to it.
We stayed here during a family trip. The reasonable rate appealed to us and we've had good luck with AmericInns in the past. Check-In was simple even though we were a little early. The lobby was...
We stayed here during a family trip. The reasonable rate appealed to us and we've had good luck with AmericInns in the past. Check-In was simple even though we were a little early. The lobby was welcoming with coffee set out for guests. The room was a decent size and clean. We appreciated the refrigerator and microwave.
The pool was a decent size. We had it pretty much to ourselves in the afternoon and went back in the evening during slide hours. I was a little confused as I thought I had read that the limited slide hours were due to lifeguard availability...but I never saw a lifeguard. The families that were using the slide did a good job of keeping an eye on their kids and making sure that the first rider had exited the slide before the next person went in. I will say that the slide was a bit more than I had expected - it really tosses you around and goes quite fast. My five year old came flying down the one time and said she had smacked her head a few times which scared me - but it didn't scare her and off she went again. Both of the kids, and my husband really enjoyed the slide and pool.
The breakfast was good - I appreciated that there were eggs and sausage instead of just cold items and carbs. They even had a mini fridge with yogurts and cottage cheese. Be sure to look around the room as we didn't notice until we were finished that there was fruit and granola bars off to one side.
The other important factor is that the staff was very friendly. The front desk clerks always had a smile on their face and were willing to answer questions (like which Chinese restaurant to order from).
If we ever go to the area again I wouldn't hesitate to stay here again.
A little bit of everything, like to see detailed comments and you touched base on alot. Your review reminded me to get a sign for our danishes, fruit and granola bars. They are hiding a little so I need to make sure everyone is receiving everything we have to offer. I was disturbed to read about the Lifeguards. I have addressed your question and taken care of that. Thank you so much for your information as well as your kind words of our staff.
Excellent service from check in to check out. 24 Hour coffee, good water pressure, the bed was a tad on the hard side. Very nice price on the room, 1 BR suite, WP and fireplace for $109. Breakfast...
Excellent service from check in to check out. 24 Hour coffee, good water pressure, the bed was a tad on the hard side. Very nice price on the room, 1 BR suite, WP and fireplace for $109. Breakfast was the standard waffle, eggs, etc. The pool and Hot tub were good.
Excellent Service......... We love love to hear this, our whole staff keeps an eye on our reviews and they really enjoy reading when their hard work pays off. Thank you for letting us know.
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