3009 Lakeshore Drive East,
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We had an excellent experience at this hotel. It was clean, comfortable, and the staff were friendly and helpful. The view of the lake behind the hotel was beautiful. Even though the hotel had...
We had an excellent experience at this hotel. It was clean, comfortable, and the staff were friendly and helpful. The view of the lake behind the hotel was beautiful. Even though the hotel had many guests the rooms were quiet.
Dear Elizabeth J,
Thanks for staying with us and posting your excellent comments. We're thrilled to learn that you enjoyed your time here and appreciate your compliments. I hope you will be our guest again.
Because of an event in town, the hotel required a two night minimum stay. So, for two nights in a non-lakeside view room we paid 169.00 for Saturday and another 129.00 for Sunday. Not worth 60.00 per...
Because of an event in town, the hotel required a two night minimum stay. So, for two nights in a non-lakeside view room we paid 169.00 for Saturday and another 129.00 for Sunday. Not worth 60.00 per night! The curtain was hanging when we walked in, there were cobwebs on the lights by the bed, the bathroom was a toilet and shower/tub combo that had a door that had about a 1/4 inch gap in it, it was extremely crammed getting in and out of the restroom, that was not the only door with a gap...our room door you could see out of a gap just as large as the bathroom door. Needless to say, this led to hearing very clear conversations from the hall and rooms down the hall, the slam of every door and screaming kids! Both my husband and I woke up sore from the beds and unrested because of noise. No, we will not return to this place. As we left they included a 49.00 coupon for our next stay. That says how much their rooms are really worth. What a waist of money.
I am very sorry you were unhappy with us during your recent stay and offer my apologies for any discomfort or inconvenience you experienced here. We want all our guests to have a great stay and take it very seriously when we learn of a guest's disappointment. If you will let us know which room you were in by contacting me via email@example.com, I'll make sure we address the issues you mentioned as soon as possible. We believe that our pricing is in line with similar properties in this area and we feel that we offer good value given our location and extensive facilities. However, in your case it appears we failed to meet your expectations, and for that I am truly sorry. I hope you will give us the opportunity to deliver a better experience in the future.
You can not leave your window open as people smoke outside your room. People gather on lawn as well as smoke on balconies right outside your room. Busy hotel, overall clean yet the cigarette smoke is...
You can not leave your window open as people smoke outside your room. People gather on lawn as well as smoke on balconies right outside your room. Busy hotel, overall clean yet the cigarette smoke is a big issue.
Thank you for posting your review regarding your experience with our hotel. We greatly appreciate you taking the time to write and post your comments and hope you will accept my apologies for the discomfort you experienced due to people smoking outside your room. I hope you will give us another chance to gain your trust on a future visit.
My boyfriend and I experienced a nice, clean hotel, fantastic service, and a lovely room at this hotel. The bed was comfy, the room was nice, and the waffle iron was the best part of breakfast. I...
My boyfriend and I experienced a nice, clean hotel, fantastic service, and a lovely room at this hotel. The bed was comfy, the room was nice, and the waffle iron was the best part of breakfast. I thoroughly enjoyed my first trip to Lake Superior and would definitely stay at Americinn again.
Dear Steven K,
Thanks for choosing our hotel for your first visit to our Great Lake, and for posting your great review. We're thrilled to learn that you and your boyfriend were happy with the service and accommodations we provide, and appreciate your kind words. We look forward to serving you here again.
We had stayed at this hotel for one night in 2011, and wanted to come back when we had more time. Even then we all enjoyed the staff, the breakfast, and in general a resort like atmosphere. We were...
We had stayed at this hotel for one night in 2011, and wanted to come back when we had more time. Even then we all enjoyed the staff, the breakfast, and in general a resort like atmosphere. We were able to come back in July and stayed there for 3 days during which time Mom got sick, sick enough to go to urgent care! It normally would be cruel and unusual punishment to leave one parent alone in a hotel room with four children under age 8, but not here. Dad was able to entertain the kids even though it was too cool to swim outside in Lake Superior with the awesome yard games like giant Jenga, giant ladderball, croquet, bean bag toss, etc. The following day Mom was still not feeling up to tackling the activities like hiking so we enjoyed a wonderful day of relaxing around the hotel complete with waterpark time, grilling lunch on the grill provided by the hotel, and beach time. We capped the day off with s'mores after a quick supper out and made awesome family memories of time spent together. We didn't even get to use their paddleboats or fishing equipment-a good reason to have to go back again!
Dear Doreen H,
Thank you for coming back to stay with us and for taking the time to share your family's recent experience here. First of all, we are very glad that your mother is feeling better. Being able to spend "quality" family time together can be difficult under the best of circumstances,and we're glad you all were able to relax and enjoy each other and create fond memories to be cherished, while you were here. We're looking forward to welcoming you back and serving you again.
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