700 Hwy. 51 North,
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This Americinn was a lovely place to stay. It was near the main shopping area in Minocqua. The breakfast was very nice with many choices. The rooms were very comfortable. Beds were great. I...
This Americinn was a lovely place to stay. It was near the main shopping area in Minocqua. The breakfast was very nice with many choices. The rooms were very comfortable. Beds were great. I especially liked the added electrical outlets since the last time I stayed here. There were outlets in lamps by the bed. Extra outlets by desk for computer use. Staff was friendly and helpful.
Dear Cheryl255 E,
Thanks for coming back to stay with us and for posting your nice review. I am so glad you know you can count on us for a comfortable stay, with the best in accommodations and service. We love welcoming you back and look forward to seeing you again soon.
Very pleased we arrived at noon for a 3pm check in our room was ready and we were allowed to check in . Great location . Pool area looked very nice , but we were busy doing other things around town...
Very pleased we arrived at noon for a 3pm check in our room was ready and we were allowed to check in . Great location . Pool area looked very nice , but we were busy doing other things around town to stay by the pool. Walking distance to everything you need
Thanks for staying with us and posting your nice review. We know you have a lot of hotels to choose from and really appreciate your business. I hope you will be our guest again.
This hotel was appropriately priced, clean and in convenient location. There was not enough staff so check-in and check-out were tedious and slow. One couple came in while we were leaving, said they...
This hotel was appropriately priced, clean and in convenient location. There was not enough staff so check-in and check-out were tedious and slow. One couple came in while we were leaving, said they were there earlier in the day and waited 20 minutes at the desk. No one came so they left and returned around 7p looking for their room because all hotels were booked.
Dear Sharon C,
Thank you very much for taking the time to write and post your review. I'm sorry we weren't better prepared to handle check-ins when you arrived and offer my apologies for the frustration and inconvenience you experienced. We want all our guests to find an efficient, effective and friendly team of hospitality professionals, ready to provide excellent guest service, and we take it very seriously when we fall short. I hope you will give us the opportunity to demonstrate our dedication to guest satisfaction the next time you are in our area.
I have been going to the Minocqua area yearly for over 40 years and have seen the area change...along with the construction of so many businesses. I have previously stayed in an Americinn before and...
I have been going to the Minocqua area yearly for over 40 years and have seen the area change...along with the construction of so many businesses. I have previously stayed in an Americinn before and expected the same environment from what looked like a well-maintained hotel...but that was not the case in Minocqua.
My folks and my wife and I spent one week at the Minocqua Americinn. For starters - there was a mix-up with our rooms at check-in so we were both upgraded to 2 queen whirlpool rooms. The rooms are not as clean as we would prefer - not sure if the carpet was vacuumed and floors were ever cleaned in my folk's room (we had a do not disturb tag stuck in our door all week so we had no cleaning done - don't like nosey housekeepers in our room no matter where we travel to).
The whirlpool jets shot black residue into the water - we were disgusted with that so obviously, we didn't use it after two attempts...but didn't mention anything about this till we checked-out. This hotel allows dogs - good luck with that if you are trying to sleep in your so-called quiet room! Doors are heavy and there seems to be no consideration for other hotel guests - if you are a light sleeper like I am, prepare yourself to be woken by slamming doors.
Breakfast was nothing special but I will say that the young gal who kept tending to the guest's needs was on top of re-stocking the items. One of the front desk clerks seemed to have an attitude which is not very inviting or professional - I left with the business card of the General Manger and she will eventually be receiving an email from me.
For the price - our stay was kind of a bust seeing that this particular week was probably my last hoorah with my folks in Minocqua which has been our home away from home for over 40 years. Uncomfy mattresses, dirty rooms, moldy bathrooms, lousy breakfast options - this hotel needs to send-out an SOS! By the way - at check-out, we did mention a few of our disappointments to the front desk clerk (the one with an attitude) and she seemed to be put-off by our comments. We were handed 20% off cards for a return visit before November. Being that I am from New Hampshire, that will not do me any good, so I handed the cards back to the clerk. Needless to say - no matter the season, my family will not be going back to the Minocqua Americinn.
Dear Dave B,
I am truly sorry we didn't do a better job of delivering excellent stays to you and your family and hope you will accept my sincere apologies for the disappointment and discomfort you experienced here. Timely feedback from you and other valued guests is very important to us, and it is used in discussions and training to improve our operation. We do want to learn more details about your visit and hope you will contact me via firstname.lastname@example.org at your convenience so we can discuss this further and make amends. I hope we can regain your confidence.
Our large room with king-sized bed had a whirlpool tub and a view of the lake across the street. Clean and comfortable + breakfast - couldn't ask for anything more. Some might have an issue with...
Our large room with king-sized bed had a whirlpool tub and a view of the lake across the street. Clean and comfortable + breakfast - couldn't ask for anything more. Some might have an issue with the whining sound the shower made.
Thanks for staying with us and posting your nice review. I'm glad you were happy with the service and accommodations we provide a appreciate your compliments. I'm sorry for any disturbance you experience due to the shower and offer my apologies. I hope you will be our guest again.
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