2507 SE 16th St.,
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The hotel was dirty inside and out not worth $92.00. Will never stay there again. It looks clean when you first walk into this surprisingly big room, but once you start to look around; or I should say don't look around it dirty and disappointing.
Thank you for taking the time to fill out a Tripadvisor review in regards to your stay with us. I know this is a time consuming process for you, and I appreciate and value any and all feedback that we receive.
I would like to stand behind our housekeeping department as I feel they are properly and professionally trained and take a very methodical and thorough approach to make sure every room is cleaned and above standards. In addition to this, it is absolutely mandatory that every room at our property is doubled checked by our executive head housekeeper. Having said this, if something was overlooked by the staff in the room due to the circumstance of human error, I hope it was brought to the attention of the staff member on duty during the time of your stay. You did not specify whether this was done in your review, but I can assure you that it would have provided us with an opportunity to resolve the issue at hand (whether that be relocating your room, adjusting the rate, etc) immediately and make things right. Because your review addressed nothing specifically, I can only give you a sincere apology that your stay was not enjoyable.
Our $92.00 standard rate promises each and every guest a clean hotel (both inside the room, and in public spaces), a complimentary breakfast, a spacious indoor hot tub and pool area, and exceptional customer service. The property has also undergone many renovations and has been heavily updated throughout. Given the offered amenities and status of the property, I feel as though the offered rate is both reasonable and comparable to other hotels in the area. I am sorry if you feel differently.
During a 3-night stay right after Christmas, we were impressed by the treatment we received from the desk staff. Their friendly and helpful approach made the stay all the more pleasant. This is definitely the motel we'll choose when we need one in Ames.
We stayed here to bring in the new year. The pool was was and clean. They have a pool table for ones that didn't want to swim. The rooms were clean and comfy beds. Staff was very friendly. The breakfast was the best we have had in a hotel. Thank you for the great experience!...
We stayed here to bring in the new year. The pool was was and clean. They have a pool table for ones that didn't want to swim. The rooms were clean and comfy beds. Staff was very friendly. The breakfast was the best we have had in a hotel. Thank you for the great experience!
We go to the Ames area quite often and always stay at the AmericInn. They always have a very nice breakfast and clean rooms. We have never had a bad experience. All of our families prefer to stay at this one, and the kids love the pool area.
This was an awesome hotel. It was so clean and enjoyable. The best hotel we've stayed at in along time!! The room was really nice and great price. The staff was so polite. We would definitely recommend staying here and would definitely stay here again!
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