Des Moines Airport - Customer Review

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AmericInn Hotel & Suites Des Moines Airport

1920 Hackley Ave, Des Moines, IA  50315

Check In:

3:00 PM |

Check Out:

11:00 AM
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AmericInn Hotel & Suites Des Moines Airport

Value
Rooms
Cleanliness
Service
Excellent
57
Very Good
55
Average
18
Poor
14
Terrible
15

5 Most Recent Reviews


Cleanliness

I've been staying here for out of town work. The AmericInn Des Moines Airport Hotel has been very hospitable and taken care of all my needs. The staff has been great and the cleanliness and freshness of my room has been super. Janet has been very great and makes the room b...

Read management response to this review
Feb 7, 2017

Very comfortable and clean

Hotel staff friendly and efficient! (Thank you, James!) Clean room. Comfortable bed, plenty of pillows. Cozy decor. Awesome TV with premium channels. Ample parking for commercial coach! Breakfast is the norm... Remember this is across from airport and there are commercial fl...

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Feb 4, 2017

Bed Bugs

The hotel room that I stayed in at this hotel had bed bugs. When notifying staff they stated that on the bright side no one had reported bed bugs going home with them after staying there. Which leads me to believe that the hotel was aware of the situation. Staff did tra...

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Jan 19, 2017

Expired Yogurt

After my first nights stay I noticed the Yogurt in the breakfast area had expired dates. I brought up this fact to the staff on duty and they stated they had just put it out and were surprised. As I left they were discussing calling their supplier and removing the expired ...

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Jan 3, 2017

Americinn

Such a bittersweet review. The staff were beyond pleasant and helpful which was wonderful and really made our trip better however the conditions of the rooms far outweigh that. The first room we were taken to appeared clean, we unpacked and realized about 30 mins later that ...

Read management response to this review
Dec 21, 2016