251 Gateway Circle,
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We recently booked 4 rooms here for a family outing. It was a great place to stay. Rooms were updated, clean and comfortable. We made great use of the pool and the hot tub. Loved that the pool was nice and warm and a great size.
Very kind, accommodating & helpful staff. Very clean, very quiet. Will be staying again in the future! Came in very late staff was attentive, understanding and friendly.I had no problems with anything in the room, clean and comfortable.
Thank you for taking the time to submit a review on your experience with us at the AmericInn Hotel & Suites of Grimes. Your comments on our performance were very generous and will be passed on to the staff members. It’s always gratifying to know that our efforts were effective and appreciated. We look forward to welcoming you back on your next visit to the Des Moines area!
I recently stayed at this location while on a business trip. The check in process went fast, and April was very friendly. My room was very clean, and the bed was also very comfortable. The only negative thing on this trip, was that the card with the TV channels was incorrect...
I recently stayed at this location while on a business trip. The check in process went fast, and April was very friendly. My room was very clean, and the bed was also very comfortable. The only negative thing on this trip, was that the card with the TV channels was incorrect, making it hard to watch TV. Once this is corrected it would be a five star visit. I will be staying here on my next trip in the future.
Thank you for such a kind review and your feedback. Your opinion is truly important to us and we work hard to make sure our guests can enjoy their stay with a comfortable clean room, great amenities, and 5 star service. I do know that recently we have had an issue with the television channels changing when we make updates to our TVs. I will make it my priority right away to have all of our television guides updated to the current channels. Again, I appreciate your review and we look forward to seeing you on your next visit to Grimes!
Staff unwilling to replace prepaid pool access with established proof of purchase and prior use. This disregard for a customer service issue for something this trivial (no cost to the hotel) is likely a symptom of low customer satisfaction priority at this specific property...
Staff unwilling to replace prepaid pool access with established proof of purchase and prior use. This disregard for a customer service issue for something this trivial (no cost to the hotel) is likely a symptom of low customer satisfaction priority at this specific property
Thank you for reaching out to us and providing us with details on how we can improve our hotel. The feedback that you provided helps us to ensure that guests have everything they need and want to have a great experience. We always strive to provide the best customer service and I apologize that your situation was left unresolved to your satisfaction. Please reach out to me directly so that I can help resolve your concern to your satisfaction. 515.986.9900
We truly appreciate you taking the time to let us know that we did not provide the best experience for you. I look forward to hearing from you soon.
Based on favorable Tripadvisor reviews we spent the night at this lodge on our way to the east coast. We are from Colorado so this was our first time at an AmericInn. I was very pleased with our stay. The lodge is a couple miles north of I-80 in a very quiet business distric...
Based on favorable Tripadvisor reviews we spent the night at this lodge on our way to the east coast. We are from Colorado so this was our first time at an AmericInn. I was very pleased with our stay. The lodge is a couple miles north of I-80 in a very quiet business district. The facility is clean and well maintained. Our room was clean and had all the amenities we needed. The a/c worked great and kept the room cool. The staff was professional, courteous, and friendly. The hotel has a bar that also serves sandwiches. The best for us is that there is a Godfathers pizza nearby that delivers. We miss Godfathers pizza in Colorado and it was every bit as good as we remembered. My wife enjoyed the swimming pool and hot tub. Our room included a jacuzzi tub. Unfortunately, the jets weren't working so we were unable to fully enjoy the tub. If we have the opportunity to travel through the midwest again we will definitely stay at an AmericInn again.
Dear Alfred S,
Thank you for taking the time to share your comments regarding your recent stay at the AmericInn Hotel & Suites of Grimes, IA. Our top priority is creating an environment in which our guests can relax, renew and recharge.
It is very easy to receive exceptional service and keep it to yourself. However, you took the time to share your experience with our office and we truly appreciate your feedback. On behalf of our hotel staff I am writing to let you know how delighted we were to receive your kind words of praise. We accommodate many guests each evening, and we strive to make their night’s stay a satisfying one. It’s only through the eyes of our guests, that we can accurately assess the quality of the accommodations and services we provide.
I do want to let you know that I have my maintenance staff completing preventative maintenance to keep our facilities, including the whirlpools, working in the best condition possible. Thank you for letting me know of the issue so that we can prevent it from happening in the future.
Should you need accomodations in the future, please do not hesitate to reach out! We look forward to welcoming you to the end of your day during your next stay at the AmericInn Hotel & Suites in Grimes.
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