Grimes - Customer Review

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AmericInn Lodge & Suites Grimes

251 Gateway Circle, Grimes, IA  50111

Check In:

3:00 PM |

Check Out:

11:00 AM
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AmericInn Lodge & Suites Grimes

Value
Rooms
Cleanliness
Service
Excellent
30
Very Good
15
Average
3
Poor
9
Terrible
1

5 Most Recent Reviews


great place to stay

We recently booked 4 rooms here for a family outing. It was a great place to stay. Rooms were updated, clean and comfortable. We made great use of the pool and the hot tub. Loved that the pool was nice and warm and a great size.

Jul 27, 2015

Friendly helpful staff, clean comfy rooms!

Very kind, accommodating & helpful staff. Very clean, very quiet. Will be staying again in the future! Came in very late staff was attentive, understanding and friendly.I had no problems with anything in the room, clean and comfortable.

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Jul 25, 2015

Great stay and friendly employees

I recently stayed at this location while on a business trip. The check in process went fast, and April was very friendly. My room was very clean, and the bed was also very comfortable. The only negative thing on this trip, was that the card with the TV channels was incorrect...

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Jul 22, 2015

Unaccommodating Service overshadows value at this property

Staff unwilling to replace prepaid pool access with established proof of purchase and prior use. This disregard for a customer service issue for something this trivial (no cost to the hotel) is likely a symptom of low customer satisfaction priority at this specific property...

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Jul 1, 2015

First time at an AmericInn, really liked it

Based on favorable Tripadvisor reviews we spent the night at this lodge on our way to the east coast. We are from Colorado so this was our first time at an AmericInn. I was very pleased with our stay. The lodge is a couple miles north of I-80 in a very quiet business distric...

Read management response to this review
Jun 30, 2015