johnston - Customer Review

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AmericInn Hotel & Suites Johnston

5050 Merle Hay Road, Johnston, IA  50131

Check In:

3:00 PM |

Check Out:

11:00 AM
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AmericInn Hotel & Suites Johnston

Value
Rooms
Cleanliness
Service
Excellent
47
Very Good
29
Average
22
Poor
16
Terrible
14

5 Most Recent Reviews


It's OK

The hotel room was fine, with a comfortable room and bed. The front desk clerk when I called to make a reservation was completely unhelpful and finally told me to call back after 3:00 pm when someone else would be there. A different front desk clerk the next morning had so...

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May 24, 2016

Very satisfied with hotel

The hotel was clean and very easy to find off the Interstate. Located within a block of delicious pizza place and Jimmy John's. We loved the TV channels including Fox Sports Midwest (so we could watch our St Louis Cardinals). Their was a great selection of breakfast food; ...

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May 16, 2016

Amazing staff

Brooklyn is amazing! Always eager to help, we can call ahead to let her know when we are arriving, she ALWAYS has our room ready for check in, extremely knowledgeable when it comes to the corporate account. Very accommodating! Thank you Brooklyn for everything you assist us...

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May 12, 2016

Will NEVER stay here again

The staff of this hotel really need customer service classes, when walking in to the main lobby to check in, there were 2 people working the desk, not one of them said hello, how may I help you, nothing. It then took over 10 minutes to check in. The side door that we were to...

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May 9, 2016

Needs a Little Love

This AmericInn is in a convenient location getting on and off Interstates 35 and 80. As others said, it is behind car dealerships and you have to drive through them to get back to the hotel, but it's not too tricky. The service at the front desk was friendly. The hotel it...

Read management response to this review
May 9, 2016