johnston - Customer Review

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AmericInn Hotel & Suites Johnston

5050 Merle Hay Road, Johnston, IA  50131

Check In:

3:00 PM |

Check Out:

11:00 AM
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AmericInn Hotel & Suites Johnston

Value
Rooms
Cleanliness
Service
Excellent
33
Very Good
23
Average
18
Poor
12
Terrible
9

5 Most Recent Reviews


No housekeeping service

We stayed in the Americinn Johnston on Aug 14, 15, and 16th. When we arrived the staff was welcoming and helpful. When we got to our room it was what we expected. The bed was comfortable and there was a good selection of pillows. The breakfast was very good with a good s...

Aug 25, 2015

Not up to par

Upon arrival we were greeted by a nice young man at the front desk. He gave us keys to our room and upon opening the door we found the room had not been cleaned. There were beer cans, towels, etc. strewn about, the TV was on and the room was not ready for our stay. We contac...

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Aug 18, 2015

No pillows

We are staying in a suite tonight and if it wasn't Fair week, I would be checking out. There are no pillows for the pull out bed, which should be considered a bed in a suite. I called down and they said they had no extra. Also the sliding door has boards broken, the remot...

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Aug 17, 2015

Great Stay w/ Excellent Breakfast

We enjoyed our stay at the Johnston / Des Moines area AmericInn. The staff was welcoming and the location was great. We loved having a complete breakfast included with the stay and the breakfast bar included so many items ... waffles, sausage, eggs, yogurt, cereals, oatme...

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Aug 14, 2015

Moldy rooms, unfriendly staff

Check-in took over 20 minutes, was not managed well. Room had mold on AC and drapes, no towels, shower head broken, halls dirty with mud on carpeting. There is minimal parking and hotel is buried behind an automotive dealer, so is hard to get in and out of. The exterior door...

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Aug 14, 2015