Ottumwa - Customer Review

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AmericInn Ottumwa

222 West Second Street, Ottumwa, IA  52501

Check In:

3:00 PM |

Check Out:

11:00 AM
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AmericInn Ottumwa

Value
Rooms
Cleanliness
Service
Excellent
40
Very Good
47
Average
10
Poor
8
Terrible
4

5 Most Recent Reviews


Clean and refreshing

My wife and I stayed at AmericInn of Ottumwa, IA on Friday 2/17/17. We were in town for a wedding and most of the families stayed at the AmericInn. The facilities were very nice, well maintained and well suited to handle our large group. The lobby are was very nice, clean an...

Feb 21, 2017

Still the best hotel in Ottumwa, needs some updates, cleanliness issues

We stayed here over Christmas, and while I still think this is the best overall value for a hotel in Ottumwa, I will say that the quality of stay has gone down over our last 3-4 times. The pool here is awesome, but it had some cleanliness issues, there were clearly some cle...

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Jan 1, 2017

Nice hotel, poor staff

The hotel and the room were nice. Pool was booked for 8 hours on a Saturday afternoon so it was unavailable for guests to use. Spoke to 3 different staff members, including the manager, about the pool being booked and unavailable by 17+ older kids having a birthday party. ...

Dec 20, 2016

Warm cookies offer a warm welcome.

It was a freezing cold snowy night and we were on the sad mission of attending a visitation that night and a funeral of a beloved family member the next day. We checked into this hotel and were welcomed with a plate of warm cookies at the front desk and an equally warm gree...

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Dec 12, 2016

Great Service

I was here for a short stay overnight and was having some troubles regarding my room. The younger lady, brunette said she was newer, was awesome! Unfortunately I didn't catch her name. She promptly and professionally helped solve my problem and was very friendly and personab...

Read management response to this review
Nov 23, 2016