910 W 16th Street,
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My husband and I found this hotel to be absolutely wonderful. Jana at the front desk, is probably one of the nicest person I have meant and also very helpful! She even had fresh cookies ready for us in our room. Our room was wonderful, very clean and the Jacuzzi was amazing....
My husband and I found this hotel to be absolutely wonderful. Jana at the front desk, is probably one of the nicest person I have meant and also very helpful! She even had fresh cookies ready for us in our room. Our room was wonderful, very clean and the Jacuzzi was amazing. Will defiantly be back again.
Thank you for your review. I agree, Jana is a lot of fun. She definitely has fun with those cookies, and after reading your review, I see that she's come up with a new plan on how she gets them delivered. I'm glad that she was there to take care of you.
I'm also glad that you found your room to your satisfaction. We all have fun here, and I'm a firm believer that if you enjoy your work, you are much more likely to be good at it.
Thanks again for taking the time in writing this review. I will see Jana tomorrow, and will make sure she reads your kind words.
I just had two great nights in Pella Iowa at the Amercinn Hotel and Suites. The rooms were great and seemed newly remodeled and the entire Inn is decorated beautifully for Christmas. All the staff were very friendly and made us feel at home. I will return next time in the a...
I just had two great nights in Pella Iowa at the Amercinn Hotel and Suites. The rooms were great and seemed newly remodeled and the entire Inn is decorated beautifully for Christmas. All the staff were very friendly and made us feel at home. I will return next time in the area for sure.
Thank you for your kind review. I had hoped to get to meet with you, but hopefully there will be another opportunity. Jim told me that I missed out on the little men's pow-wow in the back. I'm just glad that we could take care of you and that you enjoyed your stay. We are now going through the phase of bare lobby syndrome, after all the Christmas decorations had to come down. We've still got the crackling fire, with hot chocolate, marshmallows, and freshly baked cookies, so we'll be waiting for your next trip.
Stayed at the AmericInn at Pella for the first time. Nice clean hotel with friendly staff. I was impressed that maintenance was checking the rooms to make sure the heat was working as it was a cold day. Very happy with the room, breakfast, etc. Would stay there again.
How very considerate of you to take the time for this review. No matter how many times I see it through the years, it always surprises me when folks, such as yourself, are so kind.
You mention the warm cookies, but you should know, we've added marshmallows to go with the hot chocolate, and a comfy rocker to sit by the fireplace while you drink it and have your cookies. We also have our 9 ft. Christmas Tree up, with all the trimmings, so if you do get a chance, please visit us again in the near future.
Clean rooms. Fresh cookies when I came in. Need I say more? I only stayed for one night so there is not much I can say about the city of Pella. I would definitely recommend this establishment to a friend.
Thank you for the kind review. I see so many friendly people in my business, but even the friendliest is pressed for time, so I do recognize the value ot time that you gave us.
Please come back soon to see our Christmas decorations. We have recently added marshmallows to go with your hot chocolate and warm cookies, as you enjoy the crackling fire in the stone fireplace.
Stayed during Central College Homecoming Weekend - which means lot of people in town. Showed up to check in, several people in line. Only 1 person handling reservations. Been nice of their were 2 people taking reservations. While waiting in line, hotel cleaning st...
Stayed during Central College Homecoming Weekend - which means lot of people in town. Showed up to check in, several people in line. Only 1 person handling reservations. Been nice of their were 2 people taking reservations. While waiting in line, hotel cleaning staff seemed frustrated. One person leaving, still several rooms yet to clean, the person staying to clean wasn't happy. They were talking loudly back and forth. Door to the laundry room was right behind the check-in counter was open. I didn't really need to see the mess in the laundry room. The lady running front desk - hair was undone, her clothes not the neatest. I would say all of this falls under "lack of professionalism". Room was fine 7 clean. Some wear and tear in bathroom. Bed good. Continental breakfast good. Smaller swimming pool and hot tub. Hotel in good location right off Hwy 163 on northwest end of town. Arby's right across the street. A bar/restaurant 2 blocks away. All within walking distance. Reasonably priced for this hotel. Overall, once you get over the hotel staff - not a terrible place to stay. Good place if you are just spending the night and not hanging out there for hours.
I went back to review your check-in process, and it would appear that Debbie checked you in. I am surprised to hear your comments on Debbie, because a lot of our guests will specifically mention her in good reviews. She is always accommodating, and will offer a smile under the most challenging circumstances, which is the number one quality I look for in any staff member in this business.
It would also appear that there were not that many check-in’s for that particular day. I realize that the bulk of reservations may have all arrived at once, which is an unfortunate twist of fate for everyone, but that mishap cannot be avoided. Even if we had 2 Front Desk Agents, if all arrivals show up at once, there will be the inevitable wait.
I’m glad that you found your room to your satisfaction, but regrettably had issues with the professionalism of the staff, including Housekeeping, as well as the visual on the Laundry Room. This is a good tip to pass on to the employees. Housekeeping gets so caught up in their tasks, that they can sometimes forget there is another world outside of their mission. Getting good housekeepers is one of my main priorities here, and I am probably to blame, because I feel that I have an excellent staff of workers that care very much about their work, so I get them revved up with excitement. I will remind them to keep the door closed.
Thank you for taking the time in this review. We always appreciate the busy lives of our guests, and I know how valuable your time is, so thank you.
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