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3020 East Kansas Ave,
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I stayed on the 2nd floor. Outdated but clean and comfortable room. Great complimentary breakfast in the morning. Not luxurious, but met my needs as a business traveler. Close to restaurant and shopping options.
11-8-16 Arrived and was given room 116...after previous job as a housing inspector...1st thing pulled covers and sheets back...looks ok...lift mattress and box spring cover slightly...adult bedbug crawling across cover...instant horror...crush the bedbug and immediately go...
11-8-16 Arrived and was given room 116...after previous job as a housing inspector...1st thing pulled covers and sheets back...looks ok...lift mattress and box spring cover slightly...adult bedbug crawling across cover...instant horror...crush the bedbug and immediately go to front desk...clerk looks at it and says "yeah bugs are coming in because it's getting colder outside...but we're spraying." I said this is a bedbug, asking if she knew there was a problem...she replies "yeah...but we're spraying so it's ok!" Was given another room...customer service was extremely minimal and was offered zero compensation...not real happy to say the least!
If you stay at the Garden City Ks AmericInn...you need to check for bedbugs. These little insects can cost thousands of $$$ to get rid of. I've always enjoyed staying at AmericInns, but after this nightmare...I don't think so!
I'm trying to do the diligent thing by writing this review...hopefully no one else will go through this nasty experience.
I am so sorry that your stay with us did not exceed your expectation of our hotel. I can only tell you that I take great pride in offering clean and comfortable rooms to each of our guest and I am appalled that you experienced anything less. I apologize that I was not available to assist you with this issue and I appreciate that you brought it to our attention. I can assure you that our pest control company was notified immediately and although they could not find any evidence of this nature, the room was taken out of order and treated accordingly. In return, I would like to extend an upgrade to one of our suites if you should be passing through in the future.
Thank you again for bringing this to our attention, I hope that we will see you again if you should travel through the area.
Nice hotel...rooms really big and beds are comfortable! Bathroom is a nice size. There is a pool here as well! Breakfast was good! We did have a issue in our room, but the staff handled it very well..I would recommend this hotel and I will definitely return.
I was impressed for the money, it had a nice size fridge, microwave, place was clean, everyone was nice & helpful that worked there. Breakfast was pretty good. I would stay here again when passing through again.
Thank you for taking the time to complete the survey. We appreciate your feedback as we strive to make each guest's stay here a most enjoyable experience. We hope to see you again if you should be travelling this way.
This was one of the best nights we spent on our trip to Mt. Rushmore. The room was clean and conveniently located. The breakfast was complete with coffee, juices, waffles, fruit, cereals, and muffins. Service was above and beyond.
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