Douglas - Customer Review

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AmericInn Lodge & Suites Saugatuck — Douglas

2905 Blue Star Highway, Douglas, MI  49406

Check In:

3:00 PM |

Check Out:

11:00 AM
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AmericInn Lodge & Suites Saugatuck — Douglas

Value
Rooms
Cleanliness
Service
Excellent
67
Very Good
52
Average
34
Poor
21
Terrible
15

5 Most Recent Reviews


Looks are deceiving

The fireplace in the lobby is very welcoming. Our room was missing the remote. When we asked for a remote they gave us one with gray duct tape for the missing back. No HD tv...our tv guide was a wrinkled paper which only went to channel 178. After the 3rd remote we realized...

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Feb 12, 2017

Cleaning Help Needed!

Lobby was warm and welcoming. Staff tried hard to resolve any issues, offer suggestions for meals, directions. Office staff were very friendly and available as needed. Only saw cleaning staff one day. This is off-season for this facility, so it is probably hard to keep i...

Dec 20, 2016

Prime Property on the Decline

Our past favorite Saugatuck hotel is not what it once was. It has been several years since our family has stayed at The Americinn. We made a quick visit last October of 2016. The staff was very friendly, while making the reservation, and at check-in. We were warned that ...

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Dec 4, 2016

Stop over in Douglas

We booked a room last minute at the AmercInn in Douglas. The lady at reception was as sweet as could be! The room was clean, the bed comfortable and the best part was how quiet it was. We didn't hear any of our neighbors and got a good night's sleep. Breakfast the next morni...

Nov 21, 2016

On the cusp of becoming a 1 star hotel

Arrived for a girls long weekend on Thursday. The room looked passable, no refrigerator. Was looking forward to the hot tub and pool. Unfortunately, both were dirty. There was quite a bit of dirt at the bottom of the pool and at the water level that required cleaning! Ho...

Nov 1, 2016