Douglas - Customer Review

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AmericInn Lodge & Suites Saugatuck — Douglas

2905 Blue Star Highway, Douglas, MI  49406

Check In:

3:00 PM |

Check Out:

11:00 AM
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AmericInn Lodge & Suites Saugatuck — Douglas

Value
Rooms
Cleanliness
Service
Excellent
67
Very Good
54
Average
35
Poor
22
Terrible
17

5 Most Recent Reviews


Not the best!

Just stayed for one night. Sub par , wouldn't stay there again. Check in customer service was nice but the woman on the way out didn't even look us and didn't ask if everything was alright. Plus once we got in the car realized that she gave us the wrong receipt. Need better ...

Apr 24, 2017

Nice place to stay!

A good place to stay! Staff was very friendly and accommodating. Always greeted us with a smile. The breakfast was ok. Would have been nice if they added apples and/or bananas to the spread. The bed in the room my husband and I stayed in was not the most comfortable bed ...

Apr 18, 2017

Had Good Experience

I was very apprehensive after reading the current reviews. We reserved via Groupon. I called the Inn in advance to request adjoining rooms for us (my husband and me) and our daughter, son-in-law, and three grandchildren. They were very accommodating. Inn is old (we staye...

Read management response to this review
Apr 6, 2017

Pretty well thought out - not perfect but quite good

The layout of the hotel with dog rooms near the end of the hall is a good idea. The foam filled cinder block walls really do keep the rooms quiet. The hotel is very clean and quite kept up. The pool is very inviting. The breakfast was OK. It would be good to serve sal...

Read management response to this review
Apr 5, 2017

Nasty Stink Hole

I made my reservation through Groupon and saved a little money but let me tell you it was not worth even the discounted price. We were looking for a romantic winter getaway what we got was a nightmare. The room was dirty when we checked in after 2 attempts to move us they fi...

Read management response to this review
Feb 28, 2017