Douglas - Customer Review

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AmericInn Lodge & Suites Saugatuck — Douglas

2905 Blue Star Highway, Douglas, MI  49406

Check In:

3:00 PM |

Check Out:

11:00 AM
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AmericInn Lodge & Suites Saugatuck — Douglas

Value
Rooms
Cleanliness
Service
Excellent
67
Very Good
52
Average
34
Poor
21
Terrible
17

5 Most Recent Reviews


Nasty Stink Hole

I made my reservation through Groupon and saved a little money but let me tell you it was not worth even the discounted price. We were looking for a romantic winter getaway what we got was a nightmare. The room was dirty when we checked in after 2 attempts to move us they fi...

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Feb 28, 2017

Has potential, needs help.

We bought a nights stay on groupon, hoping for a night away with friends and our children to enjoy the pool. The pictures of this hotel looked great and inviting, but that wasn't the case. We arrived with our group of 3 other families to find out they didn't have our reserva...

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Feb 26, 2017

Looks are deceiving

The fireplace in the lobby is very welcoming. Our room was missing the remote. When we asked for a remote they gave us one with gray duct tape for the missing back. No HD tv...our tv guide was a wrinkled paper which only went to channel 178. After the 3rd remote we realized...

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Feb 12, 2017

Cleaning Help Needed!

Lobby was warm and welcoming. Staff tried hard to resolve any issues, offer suggestions for meals, directions. Office staff were very friendly and available as needed. Only saw cleaning staff one day. This is off-season for this facility, so it is probably hard to keep i...

Dec 20, 2016

Prime Property on the Decline

Our past favorite Saugatuck hotel is not what it once was. It has been several years since our family has stayed at The Americinn. We made a quick visit last October of 2016. The staff was very friendly, while making the reservation, and at check-in. We were warned that ...

Read management response to this review
Dec 4, 2016