1614 US 31 North,
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When I showed up to check in the front desk staff was under the desk cleaning, I didn't want to scare her so I waited until someone who was cleaning the pool room came out and asked to help me (less than a minute). So already I was impressed with the cleanliness. We got to...
When I showed up to check in the front desk staff was under the desk cleaning, I didn't want to scare her so I waited until someone who was cleaning the pool room came out and asked to help me (less than a minute). So already I was impressed with the cleanliness. We got to the room very clean. The hotel is not that new so there were some minor cosmetic things (cracked tile in bathroom but so what it!) I felt like I could eat off that floor. Breakfast was typical of this level of hotel (bagels, bread, cereal, some fruit, yogurt, and the warm portion that day was biscuits and gravy). Not one but TWO employees working the breakfast area on this Friday morning. Needless to say everything was fully stocked. We had the jacuzzi suite on the main floor everything was clean, with a fridge and microwave in the room. We were on the backside of the hotel away from the pirate adventure which was closed this time of year. Hotel wasn't busy when we were there at the end of the week so it was very quiet. Would I stay again. Absolutely!!
As always our stay here was pleasant. Sufficient breakfast items, friendly staff, clean rooms, entry ways. They provide 4 full sets of towels so you don't need to ask for more if you have more than 2 guests. Easy booking.
Thank you so much for your comments regarding your last stay with us! We are so happy that you enjoy your time at AmericInn and continue to stay here when visiting our area. We love to be a part of our guests vacations and helping make memories to last a lifetime! We hope that we will see you again very soon at the AmericInn! Thank you again!
The price was reasonable compared with other properties in the area. The staff was very accommodating and friendly. Only complaint would be the ants and spiders found in 2 of 3 rooms used. But after a recent warm spell it may have cause the problem...hotel should have bee...
The price was reasonable compared with other properties in the area. The staff was very accommodating and friendly. Only complaint would be the ants and spiders found in 2 of 3 rooms used. But after a recent warm spell it may have cause the problem...hotel should have been sprayed or treated knowing this has been a past problem as reported to me by staff.
Thank you for your review of the hotel. With temperatures in the negative digits one week and 40+ degrees the next, we have seen a lot of movement in the past week with ants, etc trying to find warm places. Know that the hotel is treated on a regular basis – however with spring arriving they are starting to come out strong. Unfortunately the weather has turned so fast it was hard to keep up as quick. We strive to make a great hotel and we apologize for your inconvenience during your stay.
Upon arrival there were ants all over the bathroom. I didn't complain because I thought that my husband and I could deal with it. However, the next morning when I went to take a shower, there was a bar of soap from the previous guests still in the shower so I question whe...
Upon arrival there were ants all over the bathroom. I didn't complain because I thought that my husband and I could deal with it. However, the next morning when I went to take a shower, there was a bar of soap from the previous guests still in the shower so I question whether the shower was even cleaned. When I went to grab a bath towel, the towel had long black human hair in it (not from us). Additionally, I went to shut the French doors so that I wouldn't wake my husband while I used the blow dryer and the handle was all sticky. It appears that a toddler with dirty sticky fingers may have played with it because there were little sticky handprints all over the glass so the doors were filthy. (keep in mind I have children myself) Lastly, when we were getting ready to pack up, my husband discovered that there were ants all over the bedroom floor. We were staying in suite 200 and I went downstairs to the front desk to check out and I also informed the woman that they may want to really clean the room before the next guests because it was disgusting. My husband and I won't be staying there again. I felt like when I did say something that we were just a number and I was just complaining.
Matthew, I first want to apologize for your concerns while at the hotel. As you can see from reviews of others, this is not the type of hotel that we have and our goal to provide superior service and clean, fresh rooms. I am sorry that you had this experience and further that you did not let us know about these as we would have made it right during your stay. I wish you would have alerted our guest service staff who are here 24 hours a day who would have immediately assisted you with your concerns. The hotel treats for pets throughout the year, and with the area having a warm spell in weather recently, we have seen more movement as the hotel sits on a sand lot. I’m sorry about your experience and in the future, please let us know or feel free to contact one of our managers at anytime to assist. Thank you for choosing AmericInn Traverse City and I hope in the future you will revisit and see why AmericInn Traverse City has such outstanding reviews and is one of the best lodging choices in the area!
Stayed one night and wasn't sure what hotel would be like for the small price.
What a pleasant surprise, room was immaculately clean as was the entire facility. Staff was extremely friendly. We will definitely be back!
Adam; Thank you so much for your kind words about the AmericInn Traverse City. I’m so happy that you enjoyed your stay. We pride ourselves on the cleanliness of rooms and quality of service which I know is so important and what you saw while you were here. I’m so happy that you will be back – hopefully be able to relax for more than one night – and explore everything Traverse City has to offer! Thank you again for choosing AmericInn Traverse City and I look forward to welcoming you on your next visit to our area.
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