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570 Pond Promenade,
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This is a standard family hotel/motel. Enough space and amenities for a weekend visit. Nothing special there. What was exquisite was the staff. I have never been treated as nicely in a hotel of similar amenities. You get four star service at a 2-3 star price. Every and I mea...
This is a standard family hotel/motel. Enough space and amenities for a weekend visit. Nothing special there. What was exquisite was the staff. I have never been treated as nicely in a hotel of similar amenities. You get four star service at a 2-3 star price. Every and I mean EVERY staff member we came in contact with was very helpful and had a great attitude. One even called a restaurant/bar in the neighborhood for us to see if it was still serving food! Normal amenities, exemplary service!
Thank you Mandan S for your kind words regarding the service by our hotel staff! It is reviews like your that really make up the reason we do "this". We are glad you found the hotel to suit your needs, and look forward to your return, as we would like to provide you with a home away from home when visiting the Chanhassen area. Thanks again, and have a great weekend!
We stayed is a suite with a king bed, pull out couch and balcony (room 317). Had a small fridge and area to prepare food. The bathroom has a sink in the bathroom and then an extra sink right outside of the bathroom too that cam in really handy for getting ready. We did sti...
We stayed is a suite with a king bed, pull out couch and balcony (room 317). Had a small fridge and area to prepare food. The bathroom has a sink in the bathroom and then an extra sink right outside of the bathroom too that cam in really handy for getting ready. We did still drive to the dinner theater as it was a little too cold to walk with dresses on. We would stay here again.
Frogger22!! Thank you so much for taking the time to write some kind words about our hotel. We are very pleased you found the accommodations handy for your stay. The 2 room suites are very popular with guests attending the Dinner Theatre as it gives them a little extra space to enjoy themselves. We want to again thank you for choosing us for your visit to the Chanhassen area, and look forward to hosting you during your next visit.
room smelled like burnt popcorn and maid service knocked on our door every hour from 7 am until we left at 10 am. we told them the first time we are not leaving until 10 but they continued to wake us up
I apologize for the negative experience you may have had at out hotel. We take feedback like this very serious, and are looking into the source of the "burnt popcorn" smell. I understand you may have experienced a knock on the door by our housekeeping staff at 7am, however, we do not start our room cleaning until 9am during the week and 930 on the weekends. Please feel free to contact the hotel direct with any further questions or feedback you may have. Thank you for your review and we hope you can consider us again the next time you are in the area with lodging needs.
Quaint hotel next to many restaurants, shops and spas that was easy to get to from the main highway. The staff was extremely friendly and courteous and the rooms were spacious and quiet. Hotel could use some updated furniture.
Thank you Pamela K for your great review!! We appreciate your kind words, and are happy you enjoyed your visit. As a staff we, thank you for taking the time to recognize us and it truly is the reason we do our jobs. Thanks again, and we hope to see you next time!!
Check in was easy. Good friendly staff. The breakfast buffet was very good, we had a toddler and 5 adults in our group and didn't go hungry. I was able to use the pool at 7 am and had it to myself. We heard no hallway or next-door room noise from our 3rd floor room.
Thank you Janice C for the excellent review of our hotel!! We as a staff really appreciate your positive words. We pride ourselves on making our guests feel welcomed and comfortable in a home away from home. We are glad you and your family enjoyed breakfast as well as your own personal dip in our pool. Thanks again and we look forward to seeing you next time you're in town!!!
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