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570 Pond Promenade,
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We came for wedding and the facility was clean and our room was beautiful. The bed was comfortable and staff was great. I am disappointed that there is no taxi/uber/lyft service w/in a reasonable distance.
Staying at this hotel currently until tomorrow 4/21/16. The room was decent on the first floor but smelled musty every time we walked in. The Staff appears to be constantly missing from the front desk. On our arrival night, we had problems getting the TV remote to function p...
Staying at this hotel currently until tomorrow 4/21/16. The room was decent on the first floor but smelled musty every time we walked in. The Staff appears to be constantly missing from the front desk. On our arrival night, we had problems getting the TV remote to function properly and a young lady made every effort to take care of the issue. With our help, she finally corrected the issue and all was good. Location is great, showers are great, and grounds are well maintained. Pool and hot tub were both operational but had chlorine levels that would burn the eyes (maybe it was treatment night) and we did not return to them again. I would definitely recommend this hotel for short business travel or other short term visits.
Thank you Keith E for taking the time to provide us with your valuable feedback. We are delighted to hear that you enjoyed our great location as well as our other great amenities. I am sorry to to hear of the musty smell in your room as well as the issue with your television remote. Thank you for bringing the matters to our attention so that we can inspect and correct. We will look forward to seeing you again the next time that your travels bring you to the Chanhassen area.
My husband and I love to come here for a short get-a- ways. The staff is always super friendly and helpful. The hotel is always clean and comfortable. We love the coffee bar in the lobby. The Jacuzzi in our room is always a plus. Wish our stay could have been longer.
Thank you for your wonderful review! We are delighted that we were able to help you enjoy your short get-a-way and even more delighted that you enjoyed our clean and comfortable accommodations, in particular the Jacuzzi in your guest room suite. We will look forward to seeing you on your next trip to the Chanhassen area!
Excellent experience. Friendly staff, very clean facility and very reasonably priced. We always stay at this facility upon our return to the Twin Cities area and before we return to our home in Marshall.
Thank you for your wonderful review! We are delighted that you enjoyed our clean accomodations and that our friendly staff was able to help to make your stay more enjoyable. We will look forward to seeing you the next time your travels bring you our way!
We mainly stayed here to use the pool. My girls loved the pool, was a little cold but the hot tub was nice to warm up in. Room was nice and clean. Breakfast was good. PRetty good variety of food to choose from. Nice place to stay.
Thank you Taya H for taking the time to provide us with feedback from your recent stay at our hotel. We are glad that you and your girls were able to take advantage of our great indoor pool and whirlpool, as well as enjoy our complimentary breakfast. We will look forward to seeing you again the next time your travels bring to Chanhassen way.
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