1812 South Pokegama Ave.,
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My husband and I stayed in the King Suite with our two children. There was a separate room for the kids and a hot tub in the room. We have decided that we will never again stay in a hotel without a second room for the kids. Great stay.
Very unhappy with the maid service. Everyday they left the sink dirty with toothpaste, dirty mirrors and tub; as well as sporadic restocking of washclothes, floor mats and coffee. The coffee pot was never emptied or rinsed. The front desk person opened the door without kn...
Very unhappy with the maid service. Everyday they left the sink dirty with toothpaste, dirty mirrors and tub; as well as sporadic restocking of washclothes, floor mats and coffee. The coffee pot was never emptied or rinsed. The front desk person opened the door without knocking and was surprised at someone in the room and didn't explain why she was entering the room.
Dear Mary K ,
I cannot say enough how sorry I am .As we discussed during your check out this is not acceptable and I had no issue giving you the discount on your stay . I wished you would have brought to my attention sooner so that I could have addressed it right away and ensured that your room was cleaned correctly .I posted your note you handed me that morning you left, for all of the staff to see . Again this is not acceptable and I can assure you there will be actions take to prevent this in the future .As for me walking in on you I explained I had been miss informed by the front desk person while showing rooms to another guest .It was upsetting to me also and I have spoken about the importance of the staff being more on top of things, to the employee who gave me the wrong information . I wished that you would consider a return visit and would be happy to honor a discount towards your next stay
WE stayed at the AmericInn for 10 days in February. It is a very clean and quiet hotel and the breakfast is fantastic. Even though it was very cold outside, our room was nice and warm all the time. The staff is fantastic and always available. I highly recommend this hotel....
WE stayed at the AmericInn for 10 days in February. It is a very clean and quiet hotel and the breakfast is fantastic. Even though it was very cold outside, our room was nice and warm all the time. The staff is fantastic and always available. I highly recommend this hotel.
Thank you so much for your Kind words It is truley Guest like you that make our jobs wonderful . We look forward to visiting with you again soon hopefully .
Came up for a MINICS training,
Clean room and everything, nice staff, great location in town, enjoyed the pool and spa
Only disadvantage bathroom
Light was burned out,
But not a big deal since I was by my self and only staying one night
And good breakfast
We are happy to hear your stay was enjoyable. I know that the staff would have been more than happy to assist you with your lighting issues . We are here 24hrs a day in case things like this happen please dont hesitate to ask for help in the future . Thank you for choosing to stay with us while in Grand Rapids MN we are happy to of had you as our guest .
The property was clean and maintained. The room was typical for AmericInn. Nothing fancy, straight forward. Had a small fridge and microwave in room that was handy. The main areas and pool were very clean. The staff was friendly and helpful!
I am lad to hear you found us to be clean and friendly I hope you enjoyed your time in Grand Rapids MN and we look forward to a return visit from you in the future.
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