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13440 Highway 65,
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I recently checked in late to the hotel with my adult daughter. When retiring for the night I discovered one of the beds reeked of urine. Having been told we had the last double queen room, I simply shared the other bed with my daughter. Being forced to stay an additional ni...
I recently checked in late to the hotel with my adult daughter. When retiring for the night I discovered one of the beds reeked of urine. Having been told we had the last double queen room, I simply shared the other bed with my daughter. Being forced to stay an additional night due to weather I called to see if the hotel had any room availability and if there was anything they could do, given the previous night's situation. The desk staff called her manager, Tahir Khan, who accused of me of urinating on the bed and said there was nothing that could be done. I find this response appaling, inaccurate and completely inappropriate. While the desk personnel I spoke with seemed sincerely apologetic, I find the managerial response astounding, not to mention the smell of urine on a guest bed. Not an experience I want to repeat. Ever.
Despite the fact that I traveled alone I felt the vibe of family friendliness with the happy children who headed for the indoor heated pool. A nice country hotel which I believe was excellent value for money.
We go to this hotel because of the location right on Hwy 65. I wish I could say lots of good things but this is the second time we've had issues with the bathroom and the breakfast. We'll still return again in hopes that bathrooms and breakfast are improved.
Room on first floor. Very quiet. Safe. Breakfast good. Will recommend for future stays. Came in late. Very accommodating and plenty of plugs for all electronic equipment. Nice lobby and breakfast area.
Clean room, friendly staff, nice breakfast. Pool was a little cold, but overall we would come back. Breakfast is small, but we did not need a big breakfast. Cleaning staff was excellent, very accommodating.
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