Don't have an account?
Join Now It's free and easy!
7320 Airport View Drive SW,
To book 5 or more rooms, please fill out our online Group Travel Form. Go To Form
We make it easy to earn cash with every stay.
Enjoy business travel made simple and affordable.
Booked a suite weeks ago. Called on Monday to confirm stay for following Saturday. Reservation was confirmed. Received a call from the hotel on Friday morning telling me that my suite isn't available. Was told construction workers showed up without permission so my suite was...
Booked a suite weeks ago. Called on Monday to confirm stay for following Saturday. Reservation was confirmed. Received a call from the hotel on Friday morning telling me that my suite isn't available. Was told construction workers showed up without permission so my suite was not available. Mind you my stay was for the next day and I confirmed that Monday. I was offered 2 double bed rooms ACROSS the hall from each other and I wasn't going to get charged the second room. Still not happy but I had no other option. I called back a few hours later to confirm rooms would be across the hall and was told certainly! Once we checked in and went to our rooms they were NOT across the hall. Called front desk and they said there is nothing they can do!
I WOULD not EVER stay at this hotel again! Horrible front desk employees!!!!
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. We are renovating the entire hotel, and it was unfortunate the construction was taking place in several hot tub rooms this past week. We also had a big wedding staying with us this past weekend. We did our best to accommodate your group with 2 rooms, and the hotel comping one of them.
We stayed at this Hotel when we went to a concert at the Civic Center. The rooms were nice and quiet. Clean and comfortable room. The bed was very comfortable, too. Breakfast in the morning was fantastic. Plenty of parking available.
I can't rave enough about the stellar experience I had at American Inn Hotel. Manager Randy O'Brain went above my expectations with helping me extend my reservation. Happy Customer I would recommend this place to stay.Lemon
I would like to thank you on behalf of our team here at AmerInn for the great review on Trip Advisor. Its always a joy to see such positive feed back from our guests! We all hope to see you again real soon!
I was greeted by a friendly desk associate, Debbie. I had a few requests upon checking in early with my Grandson and she was so willing to accomadate me. This hotel was very clean and updated. I had several interactions with the housekeeping staff and in each situation t...
I was greeted by a friendly desk associate, Debbie. I had a few requests upon checking in early with my Grandson and she was so willing to accomadate me. This hotel was very clean and updated. I had several interactions with the housekeeping staff and in each situation the staff was friendly. The hotel was very clean and taken care of. The breakfast was awesome and fresh. The gentleman taking care of it was on top of making sure the food was fresh.
Thank you for taking the time to leave us a review regarding your recent stay at the AmericInn in Rochester MN.
We appreciate and value your feedback and will share it with our team. Your survey serves as encouragement to all of our staff, It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be even more pleasant than the previous one.
On the outside, it looks good. Our room was clean, needs some repainting. There is still that long yellow spot on the ceiling which looks like something from a water leak from the room above. Good choices for breakfast. Making reservations was a nightmare. First, they got t...
On the outside, it looks good. Our room was clean, needs some repainting. There is still that long yellow spot on the ceiling which looks like something from a water leak from the room above. Good choices for breakfast. Making reservations was a nightmare. First, they got the dates wrong - a week before our arrival - and charged us for one night and another fee which I suppose a no show fee. Learned about it when the charges showed up on our account and when we called we were directed to the General Manager who took our reservations apparently. Sent him an e mail and did not get a response not until later during that day blaming us for the wrong dates (we were attending a friend's wedding so there is no way that we could have booked to come a week before) and did not even offer any apologies at all. We thought it got sorted, agreement was the one night charge will stay and we will only be charged with only one other night once we check in. On the day of our arrival, we came in at 12 noon (as we have previously arranged an early check in as we flew out of Seattle at 1AM and arrived at 6 AM). Guy at the desk (same guy who got the dates wrong) told us that it is too early to check in. Looked him straight in the eyes and reminded him that we have previously arranged and will pay extra for an early check in. Did not say a word and with a frown worked at his computer and gave us a room. We reminded him again about the mix up with the dates and charges and assured us that we will only be billed for one night. Come check out, got charged 2 nights and since it was at 3AM, the overnight guy did not know about this as the "General Manager" who checked us in did not put a note on our account. It has been 3 days and we are still working on this issue. As a manager myself, the General Manager should be the example of good customer service, which in this case is the opposite. Not owning up to your mistakes and blaming customers is not a good example to your subordinates.
Thank you for taking the time to review us on Trip advisor regarding your recent stay at our hotel. On behalf of our team, I would like to apologize for failing to exceed your expectations regarding reservations and check-in. Your satisfaction is important to us. It is our procedure to take the reservation per the guest’s request, then repeat the reservation back to the guest to correct any errors that may occurred while taking the initial reservation. Ms. Co, when it comes to early check-in’s we do not “charge” for an early check in. We feel it is important to accommodate our guests so if the room is available early we will check our guests in immediately or as soon as the room comes available. Because we were 100% occupied the night prior we had to make adjustments with room assignments to accommodate your early arrival. Please consider we do offer all of our guests an 11:00 A.M. check out, and after the rooms are cleaned we inspect our rooms prior to the new guest being checked in. Also, we did apply the no-show fee on April 21 to your stay for this past weekend. I do agree that providing exceptional customer service is the key to a well-run hotel, and that’s why I like to refer to our staff as team members and not subordinates
©2003-2016 AmericInn International, LLC
To help you on your way, please choose the appropriate number and we'll be happy to assist you. For Reservations, call our Toll Free Reservation line at 800-634-3444. For all other instances, including Easy Rewards, please call our Toll Free Guest Services line at 888-490-8669.
If you would like to continue to the website anyway, please click here.