21800 Industrial Blvd.,
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When we checked in the lobby smelled of cigarette smoke. Not a fan, but our room smelled too. The carpet seemed wet. This is a pet friendly hotel so maybe they had to clean it before we arrived. You would think they would make sure it was dry before check in. Our air co...
When we checked in the lobby smelled of cigarette smoke. Not a fan, but our room smelled too. The carpet seemed wet. This is a pet friendly hotel so maybe they had to clean it before we arrived. You would think they would make sure it was dry before check in. Our air conditioner made horrible noises until my daughter kicked it then it subsided. I also felt like the staff was annoyed by our questions about the area. Too bad because it could be a decent place if it got its act together.
The front desk clerk seemed annoyed when we checked in. The room we stayed in was noisy! Kids running and screaming in the hallway, pounding on doors. We could hear the tv from the room beside us. We will skip this hotel in the future.
Stayed at the hotel with our soccer team and the staff was wonderful from start to finish. The management took our block reservation promptly and with professionalism. They were attentive to our group needs before and during our visit.
Thank you so much for the kind words.
On behalf of our staff and myself, I would like to thank you for chosing to spend your time with us.
We look forward to seeing you again next year.
We met several of our family members at this hotel. The staff was great to give us advice on places that would accommodate our large group. The lobby area was very small but the staff allowed us to visit in the breakfast area.
We try to always go out of our way for our guests.
Thank your so much for chosing to stay with us.
We hope very much that you enjoyed, not only spending your nights here, but also seeing those family members again.
We look forward to serving you again.
Lobby, rooms and pool area need updating. Despite pre-paying for a cot it was not available upon check-in and no other rooms were available, so our family was short of a bed. Staff was not helpful in trying to solve this problem.
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