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21800 Industrial Blvd.,
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Just to mention that I was unhappy with the shower
The breakfast room is to small,they could make it bigger,they have space to do it
Besides my expectations the rooms are okay and the place is quiet..
I apologize for the inconvenience.
We did not find the discolored water in your room, after you informed us at check out, that does not mean it was not there, it could be one of the 2 reasons one the flushing of the hydrants by the city or high iron in water. I do want to thank you for bringing it to out attention we will keep an eye on it and look in to the issue.
As to your suggestion about increasing the size of the breakfast room we have looked into it and it is not possible due to infrastructural and economical constraints and fire code restrictions.
I once again apologize for the inconvenience
Overall, this hotel was a nice hotel. However, a friend and I went specifically to get away for a relaxing weekend and to use the hot tub facilities. After returning home from our trip, both of our swimsuits were discolored and the ring she was wearing was also discolored....
Overall, this hotel was a nice hotel. However, a friend and I went specifically to get away for a relaxing weekend and to use the hot tub facilities. After returning home from our trip, both of our swimsuits were discolored and the ring she was wearing was also discolored. The chemical smell was so strong it took 3 showers to get it off. When I brought this up to management, I was told that by law, chemicals have to be checked daily and that he has a long to prove this. He also told me that "that's what hot tubs do. My wifes swimsuit is always discolored after using a hot tub". Very disappointing that this is a response that management gives to guests, i have been using hot tubs my whole life and that is certainly not an expectation I have when using one. Poor customer service. Will not be returning.
I apologize for the inconvenience.
As I explained to you on the phone that we check the chemicals in the pool and hot tub every day, the chemicals were in balance. We had a lot of guests that used the pool that day and we have not received any other comments, if there was any imbalance in chemicals then we would have received other comments.
As I have already explained I am not qualified nor the right person to comment on why your swimsuits got discolored, in my humble opinion, it appears to be a manufacturing defect because if the chemicals were not in balance then there would have been a lot more comments about discoloration of swim suits. I also cannot comment on what metal was used for the ring and why there was discoloration,different chemicals react differently with metals.We cannot advise you what metal ring you should and should not wear in the pool, ideally one should not wear any jewellery while swimming, but as you have rightly pointed out that you been doing this your whole life so obviously I cannot comment on it.
There is odorless acid (Hydrocholoric and Phosphoric) and sodium hypochlorite
(Chlorine) in the pool which we are supposed to use and keep them in balance in accordance with the law. If they are not in balance we do not hesitate to close the pool or hot tub down, for us it becomes a life safety concern.
Again, I apologize for the inconvenience. Thank you for your patronage.
Do keep us in mind for your future travels.
Room was dusty, Bathroom dusty, expecially around the rim of the bathtub. We were in a suite and the living room area smelled musty. We had the same desk staff checking in and out and she was very kind and helpful!
My husband and I just came for the night. He had previously stayed here for a family emergency and was very pleased with that stay and that is why we made reservations here when we came back. They are warm and friendly and the hotel is fantastic. Room was clean and cozy. Wou...
My husband and I just came for the night. He had previously stayed here for a family emergency and was very pleased with that stay and that is why we made reservations here when we came back. They are warm and friendly and the hotel is fantastic. Room was clean and cozy. Would stay here again.
We stayed just the one night but as with most of our Americinn stays everything was perfect. The Front Desk staff were friendly and helpful and the breakfast was great. Room was clean and everything was in good shape,
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