1110 3rd St NW,
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The staff was great and the hotel was very accommodating of our hockey group. The room was adequate and clean and the breakfast room was clean and cozy for both breakfast and a happy hour gathering spot. The boys had fun in the pool and didn't get in trouble for being a bit ...
The staff was great and the hotel was very accommodating of our hockey group. The room was adequate and clean and the breakfast room was clean and cozy for both breakfast and a happy hour gathering spot. The boys had fun in the pool and didn't get in trouble for being a bit loud in halls! Great place to stay for a tournament in Roseau!
I am so glad you and your team enjoyed your stay. Hope to see you again next year. Darrin
Broken toilet flush handle. Despite multiple requests never fixed. Had to reach into toilet tank to flush toilet. Owner/Management never addressed or rectified the issue until checkout except to say sorry. I stay 120 nights a year in hotels for work and have experienced a ...
Broken toilet flush handle. Despite multiple requests never fixed. Had to reach into toilet tank to flush toilet. Owner/Management never addressed or rectified the issue until checkout except to say sorry. I stay 120 nights a year in hotels for work and have experienced a much higher level of concern for lesser issues.
I am very sorry about the issue you had with your room and first of all want to assure you that it is fixed now and regret that it wasn't during your stay. You are absolutely correct in that it is unacceptable for an issue like that not to be fixed, if not right away, as soon as possible. I also want to make sure you know that I did reverse the charge for one night of your stay do to the inconvenience you experienced. I hope you will accept this as my commitment to keeping you and all of my guests satisfied and coming back again and again. Hope to see you back again soon. Thanks, Darrin
I am in Roseau at least twice a month as a business traveler and I would not stay anywhere else in town. The staff is always very friendly and the rooms are always clean. The owner of this location is always there making his Hotel the best it can be.
We appreciate and depend on dedicated guests like you. I tell people, if someone is staying here, they most likely are returning guests like yourself. I can honestly stay I am a very hands on owner/general manager, so I take this place very seriously from keeping it updated to making sure my housekeeping staff is doing their job. Thanks for your loyalty and hope to see you again soon. Thanks, Darrin
The owner has maintained this facility. It is still a great place to stay and the rate is affordable. I was very pleased with the hotel and I will stay here again the next time that I am in the area. Thank you!
Thank you for the compliment. Honestly, being a very hands on owner/operator challenges me to run this place like my life depends on it, because it does. I tell my staff that this place needs to be the cleanest and friendliest place in Northern Minnesota. I also tell them that it is my job to make sure it is updated and well maintained. With all of those things in place, I believe we have a great product to offer to our guests. I really am glad you enjoyed your stay and hope you come again soon. Thanks, Darrin
You won't be disappointed. This is one of the few remaining hotels in the Americ Inn chain that is till under excellent management/ownership. They take good care of this property. The rooms are clean and the pool area is sufficient.
I am honored, truly. I thank you for sharing your experience with the world. I can truly say I am proud of our hotel, proud of not only the building, but of my staff that are very courteous and hard working. Not only that, but look forward to our pool area deck being totally refinished shortly. Stay tuned! Thanks again, and hope to see you again soon. Darrin
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