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3235 State Street,
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Rooms were clean. Staff was friendly while checking in. Breakfast had a lot to be desired. Coffee was cold, and when leaving the hotel (about 8 a.m.) the coffee was gone (except for the decaf and high caffeine) and there was nobody replenishing it. I was looking fo...
Rooms were clean. Staff was friendly while checking in. Breakfast had a lot to be desired. Coffee was cold, and when leaving the hotel (about 8 a.m.) the coffee was gone (except for the decaf and high caffeine) and there was nobody replenishing it. I was looking forward to relaxing in the pool and the hot tub, but they were closed for maintenance. Had I known that while making my reservation, I would have looked elsewhere. I would stay here again, but it wasn't up to par with other AmericInn hotels I've stayed at.
Charlie T, thank you for taking the time to review our property. We are glad that you enjoyed your room and our friendly staff. I am pleased to hear that you enjoyed our " Free hot home-style AmericInn Perk Breakfast". We work hard to ensure that fresh food and hot coffee is provided and that each item is available for all of our guests. Your review certainly gives us an opportunity to correct any deficiencies we may have in our service. I would also like to sincerely apologize that you were unable to use our pool. We had an incident arise prompting us to close the pool and rebalance out the chemicals to a safe standard for our guests. Our spa however was open and I hope you were able to have a chance to enjoy it while you were here. We apologize for inconveniences this caused to our guests, but safety is our number one priority. We hope you will come back and visit us again, giving us a second chance to impress you.
Large room with comfortable bed. Quiet, clean, and priced right. Breakfast was good quality with a variety of food. Convenient location near many restaurants and the interstate. Check in and out speedy and hassle free.
Dan, Thank you for choosing AmericInn Lodge & Suites Hotel Bismarck. We are pleased that you enjoyed our cozy Serta® Perfect Sleeper beds and our hot, home-style AmericInn Perk Breakfast. It is an honor to care for our guests and we are very grateful that you enjoyed your stay.
We Look forward to serving you again. Safe travels. General Manager
We needed a place to stay in Bismarck for a funeral for our son. We needed three rooms. After trying several hotels we called direct to AmericInn. Unknown to us we actually talked to the GM. We had been traveling for three days and asked if we could get in early. She w...
We needed a place to stay in Bismarck for a funeral for our son. We needed three rooms. After trying several hotels we called direct to AmericInn. Unknown to us we actually talked to the GM. We had been traveling for three days and asked if we could get in early. She was very accommodating. When we arrived the rooms were ready and right next to each other. We were greeted with a smile and a great attitude. the hotel is easy to find and just off I94.
Thanks for being great hosts
We are happy that we were able to help you with your room reservations during this very sad time in your lives. We appreciate your kind comments and taking the time to tell us about your visit.
We look forward to seeing you when you are in the Bismarck area again.
Checked out today after two nights. We were arriving to Bismarck later than expected on Friday evening and tried to call the main phone line numerous times over a 2 hour period with no answer. Eventually we arrived and thankfully checkin was smooth. We were pleased with our ...
Checked out today after two nights. We were arriving to Bismarck later than expected on Friday evening and tried to call the main phone line numerous times over a 2 hour period with no answer. Eventually we arrived and thankfully checkin was smooth. We were pleased with our room when we walked in. Very clean and spacious. Unfortunately neither my husband or I sleep well in the uncomfortable bed (or was it the pillows?). On the second morning we both had back, neck and head aches. The biggest disappointment was that our room included breakfast and on both mornings we arrived to the breakfast bar/area at 8am on our way to our business tradeshow and the majority of the food had already depleted. On the first morning, staff was no where in site to ask so we ended up having to grab fast food. On the second morning, pickings were even more sparse than morning one. The front desk attendant was there and we asked her if it would be replenished and she said there was no more pastries/bread items in back. Mind you she was helping herself to eggs and bacon...taking the last of the eggs and offering to go cook us some more. We didn't have time to wait plus there were no pastries or bread so we left and ate elsewhere. Again this was 8am and with what assume at least 1 maybe 2 hours left of breakfast, we were very surprised and disappointed that there was not adequate items for breakfast available.
Nicole A, Thank you for taking the time to review us. I appreciate your feedback so that we can continue to improve our service to our guests. We are proud to provide amenities you want most and deliver them at the highest level possible starting with our comfortable, quieter guestrooms, with our newly updated furnishings, room décor, flat screen TV's and cozy Serta perfect sleeper beds. We are sorry to hear you did not have a good night's sleep due to the comfort of your bed. We know a good night's rest is very important. I will be looking into this to see how I can improve on them. Your comments about our free, hot home-style AmericInn Perk breakfast are certainly a cause for action on our part. We work hard to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. Our goal is to always exceed our guest's expectations and we do hope that you will consider AmericInn Lodge & Suites Bismarck during your next trip to Bismarck.
Very nice grounds, pleasant staff. We were running early and they allowed us to check in at 1pm. Nice 2 person Jacuzzi in room. Great breakfast in morning. Easy to find, etc.
Seemed fairly new to the area, if not it was recently updated.
From all of us at AmericInn Lodge & Suites Bismarck, thank you for sharing your feedback with us. I am pleased to hear that we were able to accommodate you with an early check-in. We always seek to exceed our guest's expectations and it's wonderful to hear that your experience was just that.
We look forward to your next stay in Bismarck
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