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1632 Rapp Street,
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The room was great not completely clean. But we are sticklers about how we clean. The breakfast was very good. And the pool was wonderful. It had two queen beds and a hide a bed, for the five of us it was great and the price was wonderful.
So we arrived early and was hoping to check in early, which I had put on the request part of the reservation. They could not accommodate that but that was not their fault. But while we were there we see a sign stating the pool and waterslide were closed. We asked why and w...
So we arrived early and was hoping to check in early, which I had put on the request part of the reservation. They could not accommodate that but that was not their fault. But while we were there we see a sign stating the pool and waterslide were closed. We asked why and were told the pipes froze. Did not question that as the temp was below zero. We came back late at the right time and the front desk said the pool was still closed but there was someone working on it. We get to the room and they were so so. Not dusty but simply on the dingy side. around 8:30pm we called down to the desk to ask about the pool and it had opened but the waterslide was still closed. Come to find out the pool to be cleaned due to a diaper accident, the pipes were never frozen. We tried the hot tub and I could not even get it. My feet were bright red after maybe 2 minutes in the tub. We told the desk and were told the hot tub was only 104 degrees. Never had 104 degrees turn my feet red before. Waterslide opened the next morning and the girls enjoyed that. It was cold but warmed up after a little while.
Good afternoon, Brian H!
Thank you for taking the time to post a review for us. We love positive feedback but are also always listening for ways that we can improve, as well. I have been looking into your comments regarding the pool and I am unable to find any dates where we had frozen pipes or other issues that required the pool to be closed. I would love to talk to you directly and get some more information. Please contact me directly at the hotel by calling 605-343-8424 so that I can address your concerns directly.
We recently stay two nights at the Americinn at Rapid City SD during Christmas eve and Christmas Day. The hotel had wonderful facilities including, hot tub, steam room and pool. What a relaxing experience! The only negative occurrence was that the refrigerator wasn't functio...
We recently stay two nights at the Americinn at Rapid City SD during Christmas eve and Christmas Day. The hotel had wonderful facilities including, hot tub, steam room and pool. What a relaxing experience! The only negative occurrence was that the refrigerator wasn't functioning properly when we got to the room. This was important because I use insulin and needed to keep it cold. The front desk person was quick to come to the room to investigate and found that the behind the TV, refrigerator, and microwave stand was plugged in completely. I would recommend this hotel for anyone traveling through this area.
Thank you for letting us know what you thought of your stay at AmericInn. I'm happy to hear you enjoyed our facilities! While I am sorry to hear you had a problem with your refrigerator, I am glad the staff fixed the problem quickly for you. I hope you will come see us if you find yourself in Rapid City again!
Edward K.- General Manager
Our party of four booked two rooms for one night and were pleased beyond our expectations. A beautiful entry and spacious place to relax near the breakfast dining area and front desk makes it feel real comfortable and homey. The rooms were spacious, clean and well furnishe...
Our party of four booked two rooms for one night and were pleased beyond our expectations. A beautiful entry and spacious place to relax near the breakfast dining area and front desk makes it feel real comfortable and homey. The rooms were spacious, clean and well furnished. The breakfast provided was outstanding with lots of hot and cold choices. The price we paid was very reasonable also. There is a nice pool and water slide making it a great place for the youngsters. This is a super nice place to stay.
I am very happy to hear that we exceeded your expectations during your stay. Whether it is our free hot breakfast, our 140 foot water slide, or just relaxing by the fireplace in the lobby, we have a list of amenities that offer something for everyone. I hope you will look us up next time you are in Rapid City!
Edward K. - General Manager
Our room was clean and very comfortable. For frequent travelers that is very important. I would definitely stay again. The location is also very convenient. Easy on and off the interstate. Close to a variety of restaurants and stores.
Thank you for taking the time to post a review for us! We take great pride in providing clean and comfortable rooms for our guests. I hope you will come back and see us again!
Edward K. - General Manager
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