MadisonWest - Customer Review

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    [800] 634.3444
  • Hotel Front Desk:

    [608] 662.1990

AmericInn Lodge & Suites Madison West

516 Grand Canyon Dr, Madison, WI  53719

Check In:

3:00 PM |

Check Out:

12:00 PM

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AmericInn Lodge & Suites Madison West

Value
Rooms
Cleanliness
Service
Excellent
199
Very Good
102
Average
18
Poor
9
Terrible
8

Relaxing, quiet 10 days

Customer Service is my specialty, so I really appreciated the quiet, clean, comfortable long term visit to see visit a hospitalized friend. The immaculate pool and hot tub area was a warm treat. I've never seen a better breakfast buffet!

Jan 27, 2015

Poor HVAC & Pillows

I thought the breakfast was outstanding, but the nightly reception was poor. The presentation of the food and beverage items was disappointing and unappealing. There also should be soda or water for those that do not drink. I also didn't like the pillows and the HVAC syste...

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Jan 26, 2015

EXCELLENT CUSTOMER SERVICE!!!!!

Brianna went ABOVE AND BEYOND to help. I needed the GPS in my phone for work, but forgot my charger, she said I could use hers and she would leave it for the night so my phone could charge. THANK YOU!

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Jan 21, 2015

Don't trust the staff

Our room was only cleaned once and the one time it was cleaned, a member of the staff went through my daughters suitcase and removed a significant amount of cash. Other than this problem, the breakfast was great.

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Jan 20, 2015

Hidden Gem

This place was great. Our hockey team stayed there and I just figured it to be a very basic hotel. On arrival that was not the case. There was a manager's social with soup and beverages for the adults from 5-7. The breakfast was excellent with so many choices. The open a...

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Jan 12, 2015