Don't have an account?
Join Now It's free and easy!
1020 South Knowles Ave.,
To book 5 or more rooms, please fill out our online Group Travel Form. Go To Form
We make it easy to earn cash with every stay.
Enjoy business travel made simple and affordable.
Listen, I did not get to stay at the hotel but I HAVE to tell you one of the best experiences I have had with ANY hotel and it happened without staying a single evening. James of AmericInn Hotel & Suites in New Richmond was so extremely helpful when a snafu occurred with bo...
Listen, I did not get to stay at the hotel but I HAVE to tell you one of the best experiences I have had with ANY hotel and it happened without staying a single evening. James of AmericInn Hotel & Suites in New Richmond was so extremely helpful when a snafu occurred with booking and reserving with Expedia.com. Not sure whose fault it was, but I reserved two nights for a buddy and I for the Northern Invasion concert MAY 13th and 14th. This morning I awoke to check my checking account balance to find a charge for the hotel for APRIL 13th and 14th. I was honestly upset. I called the AmericInn number (715-246-3993) and was so surprised that they had me booked for April instead of May. He researched and found I had booked through Expedia and referred me there but assured me he'd explain things to his manager (wish I had her name at this time). So on to Expedia. Spoke to a Mae who, in somewhat broken English assured me she'd get to the bottom of it. She put me on hold, called James, got it all cleared and I am to receive my money back. How great is that?! Then, I called James back to thank him for his effort (at 2am, mind you) and he said he'd look to see if there was any way he could get me a room at his hotel though they are now booked for those dates in May. What a class act! Thank you AmericInn for the understanding and for hiring someone of James' ilk. I'm making SURE I stay with you each year this show is put on!
Dear Potential Future Guest,
Thank you so much for your kind words regarding this recent incident. James explained to me what had happened, how he handled the situation, and I couldn't be more proud. Props to the women you talked to at Expedia as well for her helpfulness during this situation. We understand that mistakes are occasionally made and we do our best to rectify these types of situations, even if we're not the one responsible for the error to begin with.
We have you on our "waiting list" for those dates and will certainly give you a call should something become available. James and I hope we get the opportunity to say thank you to you in person someday. If not this year, perhaps next year.
Thank you again and enjoy the concert!
We have always enjoyed our stays at the AmericInn in New Richmond. We have family in the town and it's a convenient and affordable hotel. The last two stays there the wireless was hopeless. The staff is friendly and competent and we always feel welcome.
Thank you for your kind words regarding your recent stay at the AmericInn of New Richmond, WI. I'm sorry you experienced a problem with the internet while you were here. I'm happy to say though that the two internet providers we use, finally seem to have things working properly so your next stay should be internet hassle free. Thank you again and have a great day!
This hotel goes above and beyond to make it's guests feel welcome. The front desk members are very friendly and the accommodations are exceptional. Love the snacks which even include soup! I wouldn't hesitate to recommend this hotel.
Laura, thank you so much for your kind review. I love hearing that the staff makes everyone feel welcomed when staying at our facility. And we're very happy to be able to provide a little nurishment in the evenings. The soup is a nice addition during the winter months. Thank you again!
My family stayed here as a meeting place for the Christmas Holiday. The staff took great care of us. The rooms were clean and comfortable. Each room included a refrigerator and microwave as well as a small coffee maker. The breakfast was outstanding. It included both hot and...
My family stayed here as a meeting place for the Christmas Holiday. The staff took great care of us. The rooms were clean and comfortable. Each room included a refrigerator and microwave as well as a small coffee maker. The breakfast was outstanding. It included both hot and cold options even a omelette maker. This hotel has a nice pool area that includes a hot tub and sauna. We did not use it this time but it also includes passes to a nearby fitness club. We will stay here again!
Thank you for your nice review! We're so happy we could help you out over the holidays. Thank you again and Happy New Year!
We were in town for a hockey tournament. The room was clean and nicely set up. Many USB ports for phone and ipod charging. Staff was excellent. Courteous and helpful. Continental breakfast was excellent. Lots of choices besides the usual. We asked for an extended check-out w...
We were in town for a hockey tournament. The room was clean and nicely set up. Many USB ports for phone and ipod charging. Staff was excellent. Courteous and helpful. Continental breakfast was excellent. Lots of choices besides the usual. We asked for an extended check-out which was granted. I would stay here again in a heartbeat. Great job.
Thank you for your nice review of our property. We're very happy that we could accommodate your group for the tournament you were attending. Thank you again!
©2003-2017 AmericInn International, LLC
To help you on your way, please choose the appropriate number and we'll be happy to assist you. For Reservations, call our Toll Free Reservation line at 800-634-3444. For all other instances, including Easy Rewards, please call our Toll Free Guest Services line at 888-490-8669.
If you would like to continue to the website anyway, please click here.