251 Gateway Circle,
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5 mo.prior to a family gathering, I reserved room block.No family could access w/o problems. Some never were able to. Sheets worn out &grungy and rough.Worst of all we were charged for an extra room...
5 mo.prior to a family gathering, I reserved room block.No family could access w/o problems. Some never were able to. Sheets worn out &grungy and rough.Worst of all we were charged for an extra room, they admitted error but wouldn't issue immediate refund since they didn't know how to charge the person who actually stayed in the room, Still no refund 9 days later. Won't stay here again.
We have stayed in this hotel before for a family wedding and other get-togethers, and we always find it enjoyable. We like to stay here when getting together in the Des Moines area with family from...
We have stayed in this hotel before for a family wedding and other get-togethers, and we always find it enjoyable. We like to stay here when getting together in the Des Moines area with family from other states. While there is not a lot in Grimes itself, we find the necessities of a grocery store, fast food & Walmart all very close to this hotel, and Des Moines is almost at the doorstep! The floor plan of this hotel allows for areas to sit and relax in larger groups. This AmericInn may be a little more expensive than many other AmericInns, but the staff are absolutely great, and we have never been disappointed with this hotel. We also appreciate the fact that there are NO pets allowed.
Not much to choose from in GRIMES, next time we will stay in Des Moines. This hotel was adequate, but not for the price. Rooms were a bit noisy, we could hear the TV next door and the bathroom...
Not much to choose from in GRIMES, next time we will stay in Des Moines. This hotel was adequate, but not for the price. Rooms were a bit noisy, we could hear the TV next door and the bathroom upstairs. Nice staff, but a 2 star at a 3 star price
We met the family for a family reunion and the hotel was a great central location for all of us. The staff was great and let us sit in the main area at night. The breakfast bar was fantastic in the...
We met the family for a family reunion and the hotel was a great central location for all of us. The staff was great and let us sit in the main area at night. The breakfast bar was fantastic in the morning. The rooms were clean and and roomy.
Made reservations months in advance for family reunion. Arrived on Friday for three-day stay and met at desk by Josh, a very friendly, helpful person who let me check out the room and made sure I...
Made reservations months in advance for family reunion. Arrived on Friday for three-day stay and met at desk by Josh, a very friendly, helpful person who let me check out the room and made sure I was on the 2nd floor east side so no afternoon sun. He also gave me an extra set of towels as there were three of us.
Some family said they didn't want to stay here because of bad reviews. OLD reviews maybe. The fools! This is a very nicely laid out hotel with attention to soundproofing the rooms. I didn't hear any of the kids running down the hall to the large enclosed pool or anything. The room (two queens) was very clean with enough amenities (fridge, microwave, large flat-screen, USB/charging station, etc.) to make anyone happy. Wi-fi was adequate...actually pretty reasonable for surfing.
Bathroom: the only negative was the tub's drain cap was broken and I had to set it aside. As I work facilities for a large company, I see things others might miss. Caulking was getting old around the tub, but otherwise it was nicely appointed and very user-friendly, especially for a mobility challenged person.
Main room: carpet was clean...no dirt that I could see. Queen beds were comfortable yet just the right firmness (amen!). Lighting was adequate for our needs and drapery closed properly to block out the morning sun. Air-conditioning was a wall unit and not overly noisy. Though it was 90+ outside, we were able to keep it on "low cool" with adequate cooling (in part due to being on the east side so no afternoon sun.)
Hotel: the breakfast was well done! Each day something different, such as sausage/bacon, biscuits and gravy, or scrambled eggs/omelets. In addition, there was the normal individual milk (white/chocolate), cottage cheese, raspberry yogurt portions, fruit, cereals, pastries, muffins, and make-your-own waffles. Yes...probably more but I didn't eat it all so I didn't look that closely. The staff were on top of it throughout and one morning, when I noted coffee in one air-pot was out, the desk clerk took care of it himself rather than ask one of the ladies. I saw some good teamwork in that. Anyway, I greatly enjoyed the breakfast and anyone coming away hungry either has some major dietary concerns or just too picky!
Pool: didn't swim, but it was constantly in use. Our cousins that recommended this (and negotiated a reduce rate for the reunion) said they used the hotel for a big birthday party the year earlier and were very happy with the pool and hottub.
Lounge: Called the Iowa Room, it is also hosted by the Desk Clerk. Beer/wine only. My only complaint: too darn hot in there. I was sweating in there using the wi-fi and drinking my beer. The atmosphere is quiet with photos of old-time Iowa and famous Iowans (Donna Reed and such.) Nice place to relax...but come on...turn up the AC. It was cooler in the lobby than in there!!
Elevator: is there one? I'm not sure because I used the stairs at each entrance.
Business center: two pcs, printers, fax, etc. I didn't use it, but it looked like it would serve any road-warrior's needs.
Staff: again, I see them as a team that are very accomodating and responsive. Whether I asked house-keeping for a new bar of soap and traded towels to needing some information, they were always helpful and I observed them to always be communicating and working towards making this a pleasant stay for their customers.
Locale: Walmart and various places to eat are nearby. A Dollar General is within walking distance. Well manicured lawns/shrubbery with the highway far enough to be of no concern noise-wise to me at anytime. In addition, there is bus service in the local area. Not many trees, but this looks more like a new development. Give it time...
Summary: Very good time there with excellent staffing, accomodations, and amenities. Get the AC turned on in the Iowa Room and it'll be a GREAT time!
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