375 Voluntown Road,
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I always enjoy staying at any Americinn location. Great value for the money and the quietest night's sleep ever. Love the fact that this hotel takes advantage of off season to offer their lovely pool for kiddie swimming lessons, birthday parties and other community events. G...
I always enjoy staying at any Americinn location. Great value for the money and the quietest night's sleep ever. Love the fact that this hotel takes advantage of off season to offer their lovely pool for kiddie swimming lessons, birthday parties and other community events. Great idea and another examply of "see a need. Fill a need." Thanks, Debbie, for a restful experience and great service.
Thank you for the wonderful comments. We take great pride in our product and service and we strive to treat all of our guests like family. Thank you for staying with us. I will definitely pass your kind words along to Debbie and the entire AmericInn staff. We look forward to hosting you again in the future.
Laura Wheatley, General Manager
If you are in this area of CT., this is a great place to stay. Pool, exercise room and breakfast are included. Rooms are a good size. Staff is very friendly and helpful. Close to both Mohegan Sun and Foxwoods.
Dear Nina S.
Thank you for your review. We take great pride in our product and customer service. We hope we will see you again soon.
We've never stayed in an "AmericInn" before, but we're really glad we tried this Hotel! I would've given this hotel an "Excellent" except the housekeeping was not top notch like everything else was! First of all the front desk staff was above average in courtesy and extend...
We've never stayed in an "AmericInn" before, but we're really glad we tried this Hotel! I would've given this hotel an "Excellent" except the housekeeping was not top notch like everything else was! First of all the front desk staff was above average in courtesy and extending a very warm welcome! That alone makes a person want to stay it is so rare today! They were very helpful and accommodating, the Gen'l mgr. even refunded us some of our cost because we found something on the floor in the bathroom area of our room that should've never been overlooked, but we were NOT wanting or expecting to be extended a refund! So that is "top notch" caring service in our opinion! Except the bathroom area, the rest of our room (a one room suite with a fireplace and 2 person whirlpool tub) was clean. We've stayed in other whirlpool rooms in the past and sometimes the whirlpool jets are not all working or they are "weak", but this tub was very clean, all jets were working and the strength of the jets was great! The King size bed was VERY comfortable! The overall room design was warm and welcoming and very large, we were very satisfied with it overall! The only suggestion I would make for this room is to enlarge the refrigerator size to a half size, they had a little "box size" refrigerator in a space that appeared large enough for a half size. There was a really good hot and cold continental breakfast included also! We used their pool area and whirlpool in the pool area. The pool area was very clean, the pool was very nicely heated and the whirlpool is one of the largest we've ever seen in a hotel, very nice amenity! Once again, our only complaint is that all the carpeted areas in the halls, the stairs etc.....were not vacuumed well at all, unfortunate for a hotel this good! So, if they improve their housekeeping, I would say they definitely have a VERY Excellent, Above average Hotel here!
Thank you very much for your review. I have shared your comments with the housekeeping supervisor and she has addressed your complaints with her department. Again, I am sorry for issues that arose during your stay but I am pleased that overall you were able to enjoy the property and the amenities we provide. We look forward to seeing you again soon.
We booked this hotel mainly for the location a little over an hour from the Newport mansions & 19 minutes away from Mohegan Sun. The front staff was friendly and immediately upon arrival she informed us of a pool party that night from 6-8 (not the most appealing thing). When...
We booked this hotel mainly for the location a little over an hour from the Newport mansions & 19 minutes away from Mohegan Sun. The front staff was friendly and immediately upon arrival she informed us of a pool party that night from 6-8 (not the most appealing thing). When booking I informed staff that we were traveling with our autistic daughter who has a difficult time with loud noises or strong smells so I asked for a quiet non smoking room. They nailed the quiet part because we didn't hear any other guest. We booked a king two room suite. We were however put in a room right next to a smoking room. You could smell stale smoke as soon as we entered our room. The mattress is in dire need of replacing. It was a spring mattress that was sagging in the middle. My husband & I both woke up with sore backs. The bathroom floor was dirty in the corners (or in need of grout). Our shower had an incredible slow drain where we were standing in ankle deep water when showering. There was worn down paint and scuffs on the walls in our room and an unpleasant stain on the curtain that was on the door separating the two rooms. The pool area was nice but the pool was so over chlorinated that my daughter was constantly coughing and my eyes were burning even though I did not go under water. There was also a curious bug scurrying around the hot tub. The hot tub could have also been hotter. The breakfast was good, hot items included sausage and waffles. The parking situation can get hairy as there are not many spaces near the main entrance.. as far as we could see- you could only gain entrance through the main doors. The tv service is pretty outdated as well. No guide to find your channels and there was a 40 second delay when changing the channel until you got your picture back, kind of frustrating when trying to find something on. I felt like the cost of the room was pricey as we've stayed in beautiful hotel resorts in Florida and it hasn't cost as much. Would we go back? Perhaps- it was right off of 395 which is a main highway. It wasn't horribly bad but I can't rave about it either. My husband and daughter had a good time :) I just can't help noticing all the things that could be improved on.
Thank you for your comments. I have shared them with the entire staff. I would like the opportunity to make things up to you and your family. Please contact me directly at 860-376-3200. We can discuss the situation and hopefully extend another opportunity to you to meet if not exceed your expectations.
Very nice hotel. The outside of the hotel is very attractive and as we entered the hotel we walked into a very clean and comfortable lobby and we were greeted by a very friendly lady, Lori. It has such an impact when you are greeted by a courteous and friendly smile, so Lori...
Very nice hotel. The outside of the hotel is very attractive and as we entered the hotel we walked into a very clean and comfortable lobby and we were greeted by a very friendly lady, Lori. It has such an impact when you are greeted by a courteous and friendly smile, so Lori is a great asset to the establishment..The pool area was one of the cleanest and nicest area we have used. The spa was by far the biggest. The room was very clean and the bed was so comfortable. The breakfast area is very impressive. A hot breakfast was provided. Not the best but was ok. Overall I give this hotel an excellent rating. If ever in the area again, this is the hotel we will be staying in.
Thank you very much for your encouraging comments. Our staff takes great pride in our customer service and I completely agree that Lori is a fantastic asset to the property. She has actually been here for over ten years!! I think that speaks volumes. We take great pride in our customer service as well as the product that we deliver. We look forward to hosting you again in the near future.
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