CouncilBluffs - Customer Review

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AmericInn Council Bluffs

1000 Woodbury Avenue, Council Bluffs, IA  51503

Check In:

3:00 PM |

Check Out:

11:00 AM
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AmericInn Council Bluffs

Value
Rooms
Cleanliness
Service
Excellent
15
Very Good
10
Average
12
Poor
12
Terrible
19

5 Most Recent Reviews


Felt Ripped Off

Simply put, I was overcharged, and the desk clerk couldn't quite figure out how to correct it, and ultimately later a manager called to say that the situation would be corrected. Still, it put me in position to have to beg for my money back. Here's the shenanigan: I was give...

Jul 5, 2015

Ok price but poor cleanliness

Traveling with our dog so needed a pet-friendly accommodation and we got last pet room. Staff was nice 2 Queen beds. Pulled back covers & sheet on first and all kinds of hair on sheet. Went to other queen but not much better. Burn holes, tears, on cover, blanket & sheets. ...

Jul 3, 2015

Friendly Clean and Comfortable

Suite was spacious and clean; layout was good for families or just two people needing a bit of 'space'. Bed was comfortable and room quiet in spite of being close view of highway. This hotel was very good value for money. The suite layout allowed the children to go to bed o...

Read management response to this review
Jun 22, 2015

Not the same as other AmericInn's

We are very happy with the AmericInn chain and prefer this chain of hotels over many others. We have only had Positive stays in our MN state. In my opinion this particular was not as clean or maintained as well as what I have grown accustomed to. We cut our trip short by a...

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Jun 18, 2015

Worth the stay

We were very happy with our overnight here. The Staff helped with smooth check in and were very happy to answer our questions. We had a very good sleep....beds were comfortable. Breakfast was hearty. We would recommend this hotel to others and do look forward to staying ther...

Read management response to this review
Jun 17, 2015