Grimes - Customer Review

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AmericInn Lodge & Suites Grimes

251 Gateway Circle, Grimes, IA  50111

Check In:

3:00 PM |

Check Out:

11:00 AM
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AmericInn Lodge & Suites Grimes

Very Good

5 Most Recent Reviews

Unaccommodating Service overshadows value at this property

Staff unwilling to replace prepaid pool access with established proof of purchase and prior use. This disregard for a customer service issue for something this trivial (no cost to the hotel) is likely a symptom of low customer satisfaction priority at this specific property...

Jul 1, 2015

First time at an AmericInn, really liked it

Based on favorable Tripadvisor reviews we spent the night at this lodge on our way to the east coast. We are from Colorado so this was our first time at an AmericInn. I was very pleased with our stay. The lodge is a couple miles north of I-80 in a very quiet business distric...

Jun 30, 2015

Second AmericInn Stay This Week!

My second trip to Des Moines this week took me to the northwest side of the metro, out toward Grimes, Iowa off Hwy 141, a suburb, so, 'what the heck,' try AmericInn again! This property is outstanding too, newer than the one on Fleur -- and get this, they serve beer and win...

Jun 27, 2015

Recent stay for Family Wedding Weekend

The staff was most helpful during the reservation process and all the changes that were made to accommodate my family. Rooms were fine, breakfast was good, but most impressive was the staff at ll levels. The inn was booked for the entire weekend with weddings and ball tourna...

Apr 30, 2015

Exceptional Service; Good, not great rooms

The friendliness of the staff at this hotel is literally the best I have every had. They were warm & welcoming & accommodating all of our needs. The only issue was the rooms smelled a little & there were cigarette burns in our 'non-smoking' room bed spreads! :) But other tha...

Jan 6, 2015