1050 Douglas Road,
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My family and I enjoyed every minute of our stay! Coming from the U.P. of Michigan, the "woodsy" décor, big fireplace and exceedingly comfortable furniture made us feel right at home! The staff was very friendly and always greeted us with a smile! Breakfast was hot and del...
My family and I enjoyed every minute of our stay! Coming from the U.P. of Michigan, the "woodsy" décor, big fireplace and exceedingly comfortable furniture made us feel right at home! The staff was very friendly and always greeted us with a smile! Breakfast was hot and delicious every morning! The pool area was very clean, and although the hot tub jets were not working the first day we arrived, they were fixed by the second day. The rooms were clean and bath towels were bright white, plush and plentiful!
The only issue I had was with the chairs around the tables in the breakfast area and in the room. On the edge of the seats was a piece of wood that was very uncomfortable to sit on as some of the members of my family are plus size, so the wood dug into our legs. These chairs were also in our room and when I set up to work during the day I had to pull the table up to the bed to avoid the chair to avoid red marks and pain on the bottoms of my legs.
Thank you "B7502NKlisar" for you lovely review of your recent stay with us. We so appreciate you being patient as we worked speedily on the Jacuzzi. It is indeed a popular feature here! Our Amish made breakfast chairs were a challenge I hear, and having a few chair cushions on hand might have alleviated your discomfort. I will work on making some available in the breakfast area for such an occasion. Again, I thank you for your feedback and hope to see you all again in the future.
Stayed at the AmericInn in Oswego for work for only 1 night. Noisy water pipes woke me up around 1:30am. Noise was so bad I could not fall back to sleep. I called the front desk and they moved me to a new room. When I inquired about a refund on the room, they informed me ...
Stayed at the AmericInn in Oswego for work for only 1 night. Noisy water pipes woke me up around 1:30am. Noise was so bad I could not fall back to sleep. I called the front desk and they moved me to a new room. When I inquired about a refund on the room, they informed me that they would not charge me for moving me at 1:30am to a more expensive room! Terrible customer service
Thank you for your review "Karlw11." Please be assured that it is our policy for management to follow up with all guest stay concerns. You will have received an email communication offering a future voucher for your disturbed sleep. I apologize that the voucher did not arrive before this review was completed and for the less than satisfactory experience during your stay here. It is my hope that you will visit us again and afford us an opportunity to serve you and ensure that your stay is a comfortable and satisfactory one.
The unique decor added to the experience - mountain lodge feel and interesting antiques. The breakfast was absolutely wonderful. The location provides a good “home base” with access to many Wesrern surburban activities with reasonably priced accommodations.
We are so pleased to hear that you had an enjoyable stay "T2625RDjohnp" and see that you value the lodge feel at our brand of hotel. We are indeed at the center of town with many very accessible restaurants, shopping and park district trails. Thank you for sharing how much you appreciated our homestyle breakfast too! We hope to see you again.
It is a pretty decorated place but if you cant stand sprays stay away. that is how they keep it clean lots and lots of spray that made me sick. bed was uncomfortable. handicap shower was not keep up to working condition
Thank you for your candid feedback "Judith E" and I would welcome a follow up conversation regarding the concerns you had from staying with us (630-554-9090 Please ask for the A.G.M.). I am sorry that we were not able to make your stay more comfortable and will, most assuredly check all of our handicap accessible bathrooms to ensure the adjustable shower heads are in complete working order.
I have been staying here since October 9th and I will be here till December 22nd. The staff is awesome from the manager to the maintenance man. The place is so comfortable and clean. I especially want to thank Donna the front desk manager for helping me with all of my reserv...
I have been staying here since October 9th and I will be here till December 22nd. The staff is awesome from the manager to the maintenance man. The place is so comfortable and clean. I especially want to thank Donna the front desk manager for helping me with all of my reservation changes due to my company's schedule changes. She always has a smile on her face and is a great asset to your company. The manager is always so nice to make sure everything is ok and the cleaning staff are so sweet and kind. Awesome breakfasts comfortable beds and rooms. I also want to thank the night desk clerk for always having fresh baked cookies every evening when I get back from work. The maintenance man even has a smile everyday. I thank all of them and appreciate each and every one of them. Great place wouldn't want to stay anywhere else
We so appreciate your feedback and your focus on customer service as we consider it an absolute pleasure to serve each guest, and to have an opportunity to focus on ensuring your stay is as comfortable as possible. Thank you for choosing our hotel and we are truly grateful for your ongoing loyalty to our Brand.
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