Douglas - Customer Review

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AmericInn Lodge & Suites Saugatuck — Douglas

2905 Blue Star Highway, Douglas, MI  49406

Check In:

3:00 PM |

Check Out:

11:00 AM
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AmericInn Lodge & Suites Saugatuck — Douglas

Value
Rooms
Cleanliness
Service
Excellent
48
Very Good
36
Average
22
Poor
11
Terrible
9

5 Most Recent Reviews


An oasis in the desert

After staying at an overpriced B&B in the area, I was thrilled to see a hotel chain I recognized where I knew I could get a good sized room with a king size bed. We found the room to be clean & the staff to be accomodating but the breakfast to be lacking. I appreciate that t...

Sep 2, 2015

Worst place I have Ever Stayed

The floors were damp, the rooms smelled like mold (we tried three ) , and we had no choice or we would have left. Three nights of hell and we spent $220 per night! The window fan blew mold and was either hot or cold. There was rust and dirt in bathrooms, no mirror except ...

Aug 30, 2015

Yuck

Musty, damp and humid rooms. We switched rooms on our first night (out of 3) to one that was only less musty. Granted, the woman working was lovely and accommodating but unfortunately her customer service could not make up for the gross rooms. Carpets were damp and cold, th...

Aug 26, 2015

Musty smelling rooms with poor customer service

Arrived late, but ended our staff after one night. Room was extremely musty, so after turning on the air to attempt to air it out, asked to see another room. Were given a new room by the front desk staff, who offered no apology and acted like it was an inconvenience. 2nd roo...

Aug 24, 2015

Loved the area

We loved the area and the location of the hotel. A little pricey but overall a great stay with great staff. Angela at check was wonderful and Kellyn (I think that's her name) was great at giving ideas on where to eat and things to do in the area. Wonderful stay :)

Read management response to this review
Aug 20, 2015