1812 South Pokegama Ave.,
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Enjoyed my stay at AmericInn. Room was clean and comfortable. The pool and hot tub area were quiet and clean. Pool was a nice temperature, not too cold. Hot tub was a nice way to relax after working. Close to dining and shopping. Friendly staff!
not a bad place but last time i was there the laundry staff stealed my speaker. So if you go there you better watch your stuff and dont leave it so the laundry staff can steal it from your rom. So I suggest you go somewhere else
Dear Martin , I am sorry if you have misplaced your speaker, I believe that my staff has integrity and would not do such a thing as to steal from a guest .The staff I have all have been here for a good amount of time,we have had no other issues with items disappearing ,everything from a tooth brush to a I pad has been brought to the desk.
This AmericInn is tucked in along Pokegama Ave in Grand Rapids. The interior of the building is nice and updated and they have outdoor plug-ins for vehicles with block heaters during cold weather. Staff was courteous.
Worst hotel in the world with discourteous staff. Very rude staff and my room was not cleaned, no change of towels or bedsheets for 4 days despite reporting twice. The AC was too noisy and I could not sleep. I felt like I was in a noisy airport. Noise level in the hallway wa...
Worst hotel in the world with discourteous staff. Very rude staff and my room was not cleaned, no change of towels or bedsheets for 4 days despite reporting twice. The AC was too noisy and I could not sleep. I felt like I was in a noisy airport. Noise level in the hallway was unacceptable.
Dear Mr Evans ,
I am sorry that you feel the way you do about our hotel .Had we been able to reach an agreement on a time that it would work for you, to get our staff into clean & service your room, this would not have turned out the way it did . With you not wanting service from 7 am - 7pm it made this very difficult for the staff , as we do not have 24 hour housekeeping and maintenance . The Heating unit could have been changed out by 8 am and house keeping would have been able to service your room by 8:30 am. Again I apologize , we have many loyal Guest ,who stay frequently and are very pleased with our service . I wished this would have been the case for you also .
Excellent property-spacious and clean room, quiet pool area to exercise in. Breakfast was routine, would have liked to have sugar-free syrup for waffles. Staff all very friendly-nice to be greeted with a real smile.
Thank you for your review of our hotel , I will be sharing your comments with the staff. We always love to hear from those Guest that enjoy their stay with us.
I am unsure why we did not have the sugar free syrup out ,we do have it and I apologize that it wasn't out during your stay. I will speak with the breakfast attendants to be sure it is getting put out each morning .Thank you again and we look forward to your next visit .
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