1877 Frontage Road,
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This hotel is really the only game in town for lodging. It is a decent property which, based on one night in one room, suffers from overlooking some small things---some stains on bathroom wall type things. The beds were comfortable, and the pool area is very nice for a bud...
This hotel is really the only game in town for lodging. It is a decent property which, based on one night in one room, suffers from overlooking some small things---some stains on bathroom wall type things. The beds were comfortable, and the pool area is very nice for a budget conscious hotel, access is a little limited by location on frontage road, room furnishings were up to date, bathroom small. We were in town for a nordic ski race, unfortunately the folks in the room next door were apparently in town to party. A 2 AM call to front desk got a promise to follow up on the boisterous crew next door but noise didn't subside until around 3:30 AM. I assume that the desk either called or visited the room, though I heard no conversations at the door or quietness that would suggest a call or visit---but that doesn't mean it didn't happen. I did think that as noise persisted that the staff would make a follow up walk by, but maybe they figured I'd just keep calling if problems persisted. That can be the luck of the draw, but if the desk did follow up or if noise did not meet noisy standards it would suggest Americinn has very thin drywall and/or insulation between rooms. I was disappointed that front desk did not ask 'how was your stay' at check out. After ample time to allow for question, I broke down the previous night experience. Staff did apologize for the 'experience' and left it at that. In my experience, that kind of situation is usually met with an offer for a discount or even a free night on a future stay. I was disappointed. I think what we experienced is not necessarily the 'norm' for this property but it is a cautionary tale that should you have difficulties you probably should not consider a response besides 'I'm sorry for your experience, I'll look into it'...If you have to be in Mora this is the place, if not...Cambridge and even Milaca may have better options for your dollar and experience
I would like to thank you for taking the time to bring this to my attention. I value all input from our guest, as it makes us aware of how we are doing and where we need to improve. I sincerely apologize for your discomfort during your recent stay with us. I understand that this must have been very frustrating for you. We strive to make everyone’s experience relaxing and pleasant so when this is not the case I personally look into the situation and attempt to correct the problem so that it does not happen again. Fortunately, the disruption from other guests you experienced is an unusual situation. In an attempt to eliminate this type of situation in the future we are reevaluating the way that staff handles loud guests, to ensure that when there is a complaint the disruption is stopped immediately. We work hard to ensure that our guests are treated with respect and made to feel comfortable and relaxed.
Even though I think it might be the only hotel in Mora I found it to be very nice, clean and recently remodeled maybe. There appeared to be very new furniture in the room that made it very refreshed looking. Service was great...No Complaints
Thank you for your review. I look forward to hearing from all of our guests, it helps me understand guests needs and expectations. We strive to make everyone's stay exceptional, although this is not always the case, I find that guests input helps us to improve. I am glad to hear that you enjoyed your stay with us and I hope that you will enjoy your future stays as well. I was also pleased to hear that you liked the recent remolding we have done. Keeping the hotel updated and comfortable means that our guests will find their stay to be more enjoyable. I look forward to your next visit with us. It would be my pleasure to make your future stays as pleasant as your last one.
This is the third time we have stayed at this hotel while visiting family. Everything is clean and functioning but the most remarkable part of this hotel is the staff. Everyone is warm and friendly and know how to make you feel welcome. I highly recommend this hotel.
First of all, I would like to thank you for trusting us with your vacation and time with family. We enjoy knowing that your time with us was enjoyable and relaxing. We work hard to ensure your comfort and realize that it starts with the staff from the moment you walk in the door. I am so thankful for all reviews we receive. Hearing from our guests helps us know what they expect from their stay and how we can do our best to accommodate everyone. Thank you again for you review and I look forward to your next stay with us.
You can tell when the ownership and management cares! Very clean. Simple, tasteful decor. Comfortable beds. Free breakfast with waffles, strawberries, yogurt, muffins, sausage, eggs, juice, bagels, pastries, toast and cereals. Free wifi. Nice pool. Responsive, professional s...
You can tell when the ownership and management cares! Very clean. Simple, tasteful decor. Comfortable beds. Free breakfast with waffles, strawberries, yogurt, muffins, sausage, eggs, juice, bagels, pastries, toast and cereals. Free wifi. Nice pool. Responsive, professional staff. We would stay again.
It is always nice to hear when a customer has enjoyed a restful and comfortable stay with us. Our staff and management make the guests needs number one and try to accommodate in any way we can. The staff at our hotel work hard to make your stay as welcoming and comfortable as they would expect in there own hotel stay, by focusing on strong customer service and cleanliness. I would like to thank you for taking the time to review your stay with us and look forward to providing you with the same level of service you received on your recent visit.
Just wanted to comment on how clean our room and bathroom was. We were pleased to have a warm breakfast offered and that area was also very well kept. We will stay here again when the opportunity arises . Keep up the great job.
Thank you for taking the time to review our hotel after your last stay with us. I like to hear from all of our guests, whether good or bad, because it helps me to understand their expectations as well as how well we are fulfilling those expectations. I am so gad to hear that you enjoyed your stay, we strive to provide all of our guests with an exceptional experience. I look forward to the opportunity to provide you with the another pleasant stay the next time you visit us.
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