SilverBay - Customer Review

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AmericInn Lodge & Suites Silver Bay

150 Mensing Drive, Silver Bay, MN  55614

Check In:

3:00 PM |

Check Out:

11:00 AM
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AmericInn Lodge & Suites Silver Bay

Value
Rooms
Cleanliness
Service
Excellent
175
Very Good
66
Average
30
Poor
2
Terrible
7

5 Most Recent Reviews


Customer service lacking -- otherwise, great!

First, a tip to the management: train front desk staff to greet guests. When I arrived, the entire lobby (nice, by the way -- lots of wood and classy "cabiny" feel) was empty except for me walking in. The front desk person didn't greet me or welcome me to the hotel but simpl...

Read management response to this review
Apr 26, 2016

Great Location that is about it....

Over all the Hotel itself is very lovely in a great location for exploring the north shore but that being said is about it. Our room was far from clean and the customer service was lacking. Staff had no desire to accommodate and no desire to be friendly. My husband and i wer...

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Apr 10, 2016

Great family meeting place

We took my 93 year old mother-in-law to Silver Bay to visit her grandson. The hotel is clean and comfortable, and has a gorgeous view of Lake Superior. Our handicap accessible room was well thought out and worked great for her in her wheelchair. The staff was very welcomin...

Mar 28, 2016

Pool Party

I reserved the guest suite for a pool party for our Sunday School. The front desk was wonderful, the pool was great, and everyone involved could not of been nicer to help. Thank You for making our experience one that we want to repeat. :)

Read management response to this review
Mar 3, 2016

Customer service causes stress when we are there to relax

Staff does not understand customer service. There was problems with checking and no desire to fix it. We were given a key to a room that had not been cleaned from the last guests. The desk clerk just shrugged her shoulders and said well I ll ask someone. What?!! Who ...

Read management response to this review
Feb 28, 2016